Systems Manager

Job Summary

The Systems Manager is responsible for overseeing and managing the company's enterprise-level systems strategy. Their primary role is to ensure that their assigned systems are operating efficiently, securely, and effectively to support the manufactured housing, recreational vehicle, accounting/financial, and miscellaneous ancillary business objectives.

• Develop and implement a strategic system roadmap and initiatives to align with Sun's goals and objectives (Essential)
• Partner with business leaders across Sun to inform and gain buy-in on the system vision, strategy, features, budgets, and priorities (Essential)
• Oversee installations, configurations, and implementations on assigned systems (Essential)
• Monitor and ensure assigned systems' availability, performance, and security, promptly resolving any issues or business disruptions that may arise (Essential)
• Conduct regular system assessments and participate in security audits to identify vulnerabilities, risks, and areas for improvement and work to implement appropriate measures to mitigate them (Essential)
• Understand high-level business processes performed at Sun across the various systems within the enterprise technology architecture (Essential)
• Develop and maintain system documentation, including operating and support procedures, configurations, and technical specifications
• Lead required upgrades and enhancements to the assigned system
• Collaborate with external vendor partners and cross-functional internal team members to gather requirements, analyze needs, design, and implement appropriate system solutions
• Oversee any acquisition, disposition, and conversion tasks related to assigned systems
• Manage relationships with external vendor partners and technology teams for assigned systems
• Maintain accurate system records, establish contacts and effective support procedures, contract details, and manage key system dates
• Stay abreast of emerging tech trends and best practices, recommend system enhancements, and drive the adoption strategy
• Other tasks as assigned
• Partner with leadership teams to assess, recommend, and implement technology solutions that align with organizational objectives and meet compliance standards
• Ensure effective IT controls design and operation within assigned systems and work with internal and external auditors to support audit requests

• Bachelor's Degree in information technology or related field (Required)
• 5 years in experience in product ownership, system administration, or system support role (Required)
• 3 years of proven experience in enterprise systems management, including design, implementation, and maintenance (Preferred)
• Demonstrated ability to manage multiple competing priorities and coordinate system implementation and upgrade projects
• Excellent written and verbal communication skills
• Ability to think creatively
• Strong negotiation, presentation, and reporting skills
• Highly organized with strong attention to detail
• Advanced proficiency in Microsoft Office Suite
• Demonstrated ability to take initiative and embrace change
• Knowledge of configuration and support best practices and methodologies
• Solid understanding of IT security principles and practices, including access controls, data protection, and compliance requirements
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders
• Excellent analytical and problem-solving abilities, with attention to detail and a commitment to delivering high-quality solutions

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Corporate Headquarters (HQ), Metro Detroit, Michigan