Technical Support Specialist

Description

Minimum Qualifications:

Associate's degree in Information Technology or a related field
Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.

Experience with Apple, HP, Lenovo, and Dell products preferred.
Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills to interact with various stakeholders.
High attention to detail and commitment to quality.
Ability to follow strict procedures and create reports reflecting accurate metrics.
Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.
Self-motivated with the ability to work in a fast-moving environment.

Essential Functions:

Act as the first line of contact for support with technology purchases placed by district stakeholders. This includes responding to customer inquiries regarding order status, assisting onboarding and offboard staff members, maintaining delivery schedules, and pick-up of old technology.
Assist with coordination of technology deployment of devices to district locations; including scheduling timely delivery of devices to schools.
Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
Provide best-in-class service experience by addressing concerns and inquiries timely and accurately.
Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes.
Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory.
Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors and carriers.
Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions
Skills
Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree, troubleshoot, maintenance, computers, hardware
Top Skills Details
Technical support,desktop,computer,apple,hp,lenovo,dell,associates,degree,troubleshoot,maintenance,computers,hardware
Job Type & Location
This is a Contract position based out of Southfield, MI.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Southfield,MI.
Final date to receive applications
This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by…