Part-Time Customer Care Specialist

Overview

At Lucid, we are creating exceptional mobility experiences through innovation, targeting the automotive market with our proprietary technology and software-defined vehicle architecture. Lucid’s approach balances performance, sustainability, design, and engineering, resulting in vehicles that redefine their segments with exceptional range, performance, and space.

As an Automotive EV Technical Support Specialist (Customer Care Specialist), you will play a crucial role in assisting customers with technical issues related to Lucid Motors vehicle hardware and software. Success in this role requires a customer‑first approach, the ability to thrive in ambiguous environments, and strong technical support aptitude. You will develop excellent relationships with vehicle owners and internal departments to address customer concerns effectively.

The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.

This position offers the potential for a hybrid schedule, meaning work‑from‑home flexibility on Fridays and Saturdays. This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently.

Part‑time shift hours: 12:00 pm – 5:00 pm EDT, full 8‑hour shift on Saturdays from 11:30 a.m. to 8:00 p.m. EDT or 9:00 a.m. to 5:00 p.m. EDT.

• Handling Customer Support Cases
  :
  Providing technical assistance through Phone, Email, SMS, and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips
  :
  Maintaining the company knowledge base by creating, editing, and posting brief documents and tech tips.
• Evaluating troubleshooting Processes
  :
  Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes
  :
  Reviewing proposed changes and making recommendations.
• Testing System Functionality
  :
  Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships
  :
  Demonstrate credibility and create customer confidence through emotional intelligence and expert product knowledge.
• Data Integrity and Privacy
  :
  Use systems appropriately to keep customer and Lucid’s information secure and confidential.

• Availability to work weekends and flexible schedules for 365 days of the year.
• Full time attendance during 3‑week training is mandatory
• 2+ years of experience in technical support and troubleshooting.
• High school Diploma or GED required.
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to excellent customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail‑oriented, flexible, proactive, with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch environment.
• Familiar with MS Office Suite (e.g., Outlook) and related communication tools (e.g., CRM).
• Familiar with Mac OS.
• Flexibility to work evenings, weekends, or holidays.

• Automotive industry or Electric Vehicle experience highly desired.
• Fluent in multiple languages (Canadian French, Spanish, or others).

$21 – $25 USD

Lucid offers a comprehensive and competitive benefits package that includes medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results in accordance with applicable plans.

Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Lucid Motors is…