Senior Business Applications Analyst (Yardi

Senior Business Applications Analyst (Yardi)

Lockwood Companies is seeking a Senior Business Applications Analyst to serve as the primary owner of Yardi and other business applications. This role will play a key part in the Yardi implementation and provide ongoing leadership in system administration, reporting, automation, training, process improvement, and user support to help drive operational efficiency and business performance.

• Serve as the primary administrator and subject matter expert for Yardi and other designated business applications.
• Develop a deep understanding of Lockwood's operational, accounting, and business processes to ensure technology solutions support organizational objectives.
• Act as the primary liaison between business users, software vendors and implementation partners.
• Establish best practices for application usage, security, and data integrity.
• Evaluate and recommend new systems, modules, and technologies that improve business performance and scalability.

• Participate in all phases of the Yardi implementation, including configuration, testing, data validation, user acceptance testing, training, go-live support, and stabilization.
• Serve as the ongoing system owner following implementation.
• Manage user security, permissions, workflows, configurations, and system settings.
• Coordinate software updates, new releases, and enhancement projects.
• Partner with Yardi support and consultants to resolve issues and optimize functionality

• Identify opportunities to automate manual processes and improve operational efficiency.
• Design and implement workflow improvements across departments.
• Leverage system capabilities to reduce administrative burden and improve data accuracy.
• Support digital transformation initiatives and continuous improvement efforts.
• Maintain and update policies, procedures, and user manuals to reflect new program implementations, system enhancements, and changes to business processes.
• Collaborate with stakeholders to streamline business processes through technology.

• Design, develop, and maintain operational and financial reports, dashboards, and KPIs.
• Partner with leadership to identify reporting needs and actionable business insights.
• Ensure consistency, accuracy, and accessibility of data across systems.
• Support data analysis and business intelligence initiatives.
• Translate operational and financial data into clear, actionable insights that support strategic planning and process improvement.

• Develop training, reference materials, and standard operating procedures.
• Deliver system training to new and existing employees.
• Evaluate the design and demonstrate the ability to develop learning activities which may include classroom training, E-Learning modules, and other multimedia solutions to support corporate and field learning. Promote user adoption and best practices.
• Provide advanced troubleshooting and support for business applications.
• Lead change management efforts related to system enhancements and new technology initiatives.

• Manage and support integrations between Yardi and other business applications.
• Assist with the administration, configuration, and optimization of other company systems, which may include document management, reporting, collaboration, procurement, workflow automation, CRM, and productivity platforms.
• Coordinate vendor relationships and support requests.
• Monitor application performance and recommend improvements.

Required:

• Bachelor's degree in Business, Information Systems, or a related field; equivalent experience considered.
• 3-5+ years of experience implementing, administering, or optimizing ERP, property management, accounting, or other enterprise business systems.
• Experience supporting organization-wide applications, developing reports and dashboards, and driving process automation and improvement.
• Strong analytical, problem-solving, project management, communication, and training skills.
• Ability to build effective relationships and collaborate across departments.

Preferred:

• Experience with Yardi Voyager administration, implementation, or optimization.
• Multifamily, senior living, real estate, or property management industry experience.
• Experience supporting multiple business applications in a mid-sized organization.
• Proficiency with Power BI, SQL, Microsoft Power Platform, or other business intelligence and reporting tools.
• Knowledge of accounting, property management, and operational processes.
• Experience leading software implementations, upgrades, or digital transformation initiatives.