IT Business Systems Analyst

Job Summary The IT Business Systems Analyst serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals. This role combines business process expertise with technical systems knowledge, translating business needs into system requirements and ensuring solutions align with the broader IT and enterprise architecture landscape.

Job Description

Key Responsibilities:

Requirements & Systems Analysis Elicit, document, and analyze business requirements for new systems, enhancements, and integrations

Translate business needs into functional and technical specifications, system requirements documents, and user stories

Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation

Develop process flows, data flow diagrams, system architecture diagrams, and integration maps Conduct gap analysis between current-state and future-state system capabilities

Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)
System Configuration & Support Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
Collaborate with developers and vendors to design system solutions that meet business requirements

Support system integrations, data migrations, and interface design between platforms

Troubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendors

Maintain system documentation, configuration standards, and knowledge base articles

Testing & Implementation Develop test plans, test cases, and scripts for system enhancements and new implementations

Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination

Support change management activities, including training materials and end-user communication

Participate in go-live planning, cutover activities, and post-implementation support

Stakeholder Collaboration & Governance Serve as primary point of contact between business units and IT for assigned systems

Facilitate requirements workshops and stakeholder interviews across departments

Present system recommendations and analysis findings to technical and non-technical stakeholders

Ensure system-related artifacts and documentation meet organizational governance and standardization requirements

Support project managers with scope definition, timelines, and risk identification for systems-related initiatives

Qualifications

Minimum Requirements:

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)

Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementation

Knowledge and basic proficiency with AI tools like Microsoft Co Pilot Experience  developing requirements documentation, process flows, and system diagrams

Strong analytical, problem-solving, and troubleshooting skills

Excellent communication skills, with ability to bridge technical and business audiences

Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)
Preferred Requirements:

Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)
Benefits Overview We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs
401(k) and RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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