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Senior Technical Support Engineer – EDI & SaaS

Job in Southfield, Oakland County, Michigan, 48076, USA
Listing for: OpenText
Full Time position
Listed on 2026-09-09
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 62000 - 77000 USD Yearly USD 62000.00 77000.00 YEAR
Job Description & How to Apply Below

Open Text is hiring a Technical Support Specialist II to provide Level 1/2 technical support for enterprise software, SaaS applications, and EDI messaging platforms. You will respond to customers via phone, email, and chat, diagnose complex issues, and work with global teams to deliver timely resolutions.

The role emphasizes strong troubleshooting, analytical thinking, and excellent customer communication in a fast-paced, high-volume environment.

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Position Requirements
10+ Years work experience
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