System Analyst IV

Job Description Summary

This role applies to technical expertise and business knowledge to support enterprise-wide endpoint management initiatives, lead escalated issue resolution, and provide guidance to team members. Works independently to solve complex problems, make data-driven recommendations, and deliver solutions that support business objectives and operational excellence.

This role applies to technical expertise and business knowledge to support enterprise-wide endpoint management initiatives, lead escalated issue resolution, and provide guidance to team members. Works independently to solve complex problems, make data-driven recommendations, and deliver solutions that support business objectives and operational excellence.

• Experience implementing, administering, and supporting Tanium (Core, Asset, Deploy, Discover, Patch, Provision) or comparable endpoint management platforms such as Microsoft Intune or SCCM/MECM
• Experience with AI-assisted and AI-driven automation
• Advanced scripting and automation skills, particularly Power Shell
• Highly experienced creating, testing, packaging, deploying, and maintaining enterprise software packages and application deployments, including lifecycle management, version control, deployment validation, and troubleshooting.
• End-Of-Life and vulnerability software remediation.
• Strong experience managing enterprise environments across multiple locations in highly regulated industries.
• Experience with enterprise monitoring and performance management tools such as Datadog, Control Up, or similar platforms.
• Knowledge of Windows operating systems, Active Directory and Group Policy, Endpoint and infrastructure security best practices, Intel-based workstation and server hardware, Virtualization technologies, System monitoring, event analysis, and troubleshooting as it relates to system management.

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Sound judgment and decision-making capabilities in fast-paced operational environments.
• Effective verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Demonstrated commitment to maintaining current technical knowledge and industry best practices.
• Proven ability to build collaborative relationships across IT teams, business units, and external partners.
• Strong customer service orientation with a focus on delivering reliable, high-quality support.

• Excellent interpersonal and relationship-building skills.
• Strong organizational and time management abilities with the capability to manage multiple priorities simultaneously.
• Self-motivated, adaptable, and results-oriented with a continuous improvement mindset.n
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated leadership, accountability, and ownership of assigned responsibilities.
• Ability to mentor, influence, and collaborate across cross-functional teams.
• Strong project coordination and change management skills.
• High level of professionalism, integrity, and attention to detail.
• Plan, organize, prioritize, and oversee activities to efficiently meet objectives.

• Minimum of a B.S. in Computer Science, Management Information Systems, or related field.
• Minimum five (5) years of experience in enterprise systems administration, endpoint management, infrastructure support, or a related technical discipline.
• Equivalent combination of education, training, certifications, and experience may be considered.

Bachelor’s:
Accounting, Bachelor’s:
Business Administration, Bachelor’s:
Computer…