Senior Manager, Information Technology

Job Description

The Senior IT Systems Manager provides strategic oversight and hands-on leadership for the enterprise IT infrastructure. This role ensures the continuous availability, security, and scalability of server environments, cloud ecosystems, and data networks. The manager acts as a bridge between technical engineering teams and executive leadership to align technology deployment with business expansion.

The Senior IT Systems Manager provides strategic oversight and hands-on leadership for the enterprise IT infrastructure. This role ensures the continuous availability, security, and scalability of server environments, cloud ecosystems, and data networks. The manager acts as a bridge between technical engineering teams and executive leadership to align technology deployment with business expansion.

• System Availability:
  Maintain 99.9% uptime for core enterprise infrastructure, servers, and business applications.
• Lifecycle Management:
  Oversee provisioning, installation, configuration, patches, and maintenance of hardware and software.
• Performance Monitoring:
  Establish KPIs and deploy advanced logging tools to track system health and bottlenecks.
• Storage & Backup:
  Architect scalable SAN/NAS storage arrays and secure, high-redundancy backup systems.
• Cloud Environments:
  Advanced administration of AWS (EC2, S3, RDS) or Microsoft Azure (Entra , Virtual Machines).
• Operating Systems:
  Expert-level knowledge of Windows Server (2019/2022) and Enterprise Linux (RHEL, Ubuntu).
• Virtualization:
  Deep proficiency in VMware vSphere/ESXi or Microsoft Hyper‑V clustering.
• Networking Protocols:
  Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and enterprise firewalls.
• Automation:
  Experience with scripting languages like Power Shell, Bash, or Python to automate routine tasks.

• Personnel Management:
  Recruit, mentor, and evaluate systems administrators, network engineers, and support staff.
• Project Delivery:
  Lead complex IT migrations, data center consolidations, and software deployments on schedule.
• Strategic
  
  Roadmap:
  
  Collaborate with the ITDC Leadership to design a 3–5-year technology modernization roadmap.
• Process Standardization:
  Author and implement standard operating procedures (SOPs) based on ITIL frameworks.

• Vulnerability Management:
  Run routine vulnerability scans, coordinate penetration testing, and execute remediation plans.
• Disaster Recovery:
  Formulate, document, and test comprehensive Disaster Recovery (DR) and Business Continuity (BC) plans.

• Budget Accountability:
  Formulate and manage the annual IT infrastructure Cap Ex and OpEx budgets.
• Vendor Negotiations:
  Evaluate third‑party service providers, negotiate SLAs, and manage software licensing audits.
• Asset Tracking:
  Maintain an accurate inventory of all corporate hardware, cloud instances, and software assets.

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• 8+ years of hands‑on experience in enterprise IT environments, including 3+ years in a formal management or team lead role.
• Demonstrated experience leading IT migrations, data center consolidations, and enterprise software deployments on schedule and within budget.
• Advanced administration of at least one major cloud platform — AWS (EC2, S3, RDS) or Microsoft Azure (Entra , Virtual Machines).
• Expert‑level knowledge of Windows Server (2019/2022) and Enterprise Linux (RHEL, Ubuntu).
• Deep proficiency in virtualization — VMware vSphere/ESXi or Microsoft Hyper‑V clustering.
• Experience architecting and managing SAN/NAS storage arrays and high‑redundancy backup systems.
• Proven track record…