Automotive Technical Service Representative

Mankiewicz Coatings, LLC
1200 Charleston Regional Parkway
Charleston, SC 29492
USA

Over 125 years of innovation have made Mankiewicz a leading manufacturer of high‑quality coating solutions for industrial production across automotive, aviation, railway, machinery, yacht, and wind power industries.

• Title: Automotive Technical Service Representative
• Location: Southfield, MI
• Job : 194‑2026
• # of Openings: 1

The Technical Service Representative provides technical support to automotive customers, addressing application questions, troubleshooting issues, and managing project‑support activities.

• Support and service automotive customers and prospective customers with technical application questions and problems.
• Project‑supporting technical assessment of performance systems and application‑technological project management.
• Technical customer support for implementation of new products and monitoring technical trends.
• Manage testing for marketability of new applications and application systems.
• Conduct competitive research, evaluate results, and present new products and advantages to customers based on their processes and requirements.
• Identify customer needs and market opportunities to expand business; adjust products accordingly.
• Develop, conduct, and document application‑technological trials; consult customers on equipment.
• Test application parameters of new product developments, optimize in cooperation with the laboratory.
• Organize workshops with colleagues and customers; develop application recommendations internally and externally.
• Document internal processes (ATA reports, sample orders).
• Analyze and resolve application problems and complaints.
• Define application windows; instruct customer painters and application engineers on techniques and pretreatment methods.
• Ensure travel planning, compliance with policies, and flexibility to perform additional duties as needed.

• Professional level Chinese language skills (preferred).
• Complete hazardous waste training within 6 months of hire and annually thereafter, in compliance with South Carolina regulations.
• Excellent verbal and written communication skills with internal and external customers.
• Intermediate knowledge of installations, technical systems, and application techniques (nozzles, piston pump, double diaphragm pumps).
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure, meet deadlines, and provide exemplary customer service.
• Travel both domestically and internationally, including to destinations requiring vaccination proof.
• Work independently and complete assignments per instructions, routines, and standard practices.

• Perform essential job functions safely, maintaining attendance per ADA, FMLA and local standards.
• Frequent walking, standing, heavy lifting, stooping, bending, kneeling, and reaching.
• Mix paints, use sprayers and other equipment efficiently.
• Exposure to fumes and hazardous chemicals.
• Lift and carry up to 50 pounds; stand up to 8 hours/day.
• Communicate clearly on the telephone.