Customer Care Specialist (Full-Time

About the Role

The Automotive EV Technical Support Specialist, also called Customer Care Specialist, assists customers with technical issues related to Lucid Motors vehicle hardware and software. The role requires a customer‑first approach, ability to thrive in ambiguous environments, and strong technical support aptitude. The position is full‑time, 3:30 pm–12:00 am EDT, with potential hybrid schedule.

Location:

26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.

• Handle customer support cases through Phone, Email, SMS, and Chat inquiries.
• Respond to customer concerns with urgency and ownership for resolutions.
• Maintain the knowledge base by creating, editing, and posting technical tips.
• Evaluate troubleshooting processes and assess compatibility between new and updated technology with existing systems.
• Improve existing processes by reviewing changes and making recommendations.
• Test system functionality to ensure vehicle components work optimally.
• Create and maintain customer relationships, demonstrating credibility and confidence through emotional intelligence and product knowledge.
• Ensure data integrity and privacy by accurately using systems to keep customer and company information secure.

• Availability to work weekends and support flexible schedules 365 days a year.
• Full‑time attendance during 3‑week training mandatory.
• At least 2 years of experience in technical support and troubleshooting.
• High school diploma or GED.
• Positive attitude, friendly demeanor, empathetic mindset, commitment to great customer experience.
• Willingness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail‑oriented, proactive, strong critical thinking and common sense.
• Skilled navigating ambiguity in a high‑volume, high‑touch environment.
• Familiar with MS Office (Outlook) and communication tools (CRM).
• Familiar with Mac OS.
• Flexibility to work evenings, weekends, or holidays.

• Automotive industry or electric vehicle experience.
• Fluency in multiple languages (Canadian French, Spanish or others).

$21 – $25 USD

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off, paid holidays.
• 401(k) retirement plan.
• Eligibility to participate in equity program and discretionary annual cash incentive.

Lucid Motors is an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected under applicable state or federal laws and regulations.

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to participate in the application process, please contact TA‑Operations  This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.