Production Field Service Technician - Southfield MI

Position Summary

Applied Innovation is seeking a skilled and customer‑focused Production Print Service Technician to join our service team covering the Detroit and Toledo markets. In this role, you will perform on‑site repairs and preventative maintenance on Canon and Ricoh production and high‑volume print equipment while delivering exceptional customer service. You will be a critical part of our collaborative service environment and will be fully equipped with a company vehicle, laptop, tools, training, and phone plan options to support your success.

Training will be provided for the right candidate;
prior production print service experience is preferred.

• Repair, troubleshoot, and maintain high‑speed production print equipment and related accessories
• Manage an assigned service territory while delivering Applied Innovation’s high standards of service quality and responsiveness
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met efficiently
• Maintain accurate inventory of parts, tools, and service documentation
• Perform preventative maintenance to maximize equipment uptime
• Represent Applied Innovation professionally in all customer interactions, you are the face of the company
• Safely operate a company‑provided vehicle while traveling between customer locations

• Valid driver’s license with a good driving record
• High school diploma or equivalent (additional education a plus)
• Prior experience servicing production or high‑volume print equipment preferred
• Factory certifications from Canon and/or Ricoh preferred
  , but not required
• Working knowledge of print drivers and basic network communication is helpful
• Proven mechanical and technical troubleshooting skills
• Strong organization, communication, planning, and time management abilities
• Ability to work independently with a self‑motivated mindset

Applied Innovation offers a competitive and comprehensive benefits package, including:

• Medical, dental, and life insurance starting on your 31st day of employment
• Short‑term disability coverage
• 401(k) retirement plan with company match up to $1,900 annually
• Paid vacation and paid holidays
• Company vehicle, tools, laptop, and ongoing training