Vertical Market Group - Cross Reference & Sourcing Supervisor

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :21492

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Southfield, MI (CSC)

Vertical Market Group – Cross Reference & Sourcing Supervisor

The Vertical Markets Group (VMG) Cross Reference & Sourcing Supervisor provides leadership and oversight for the Cross Reference and Sourcing team supporting Public Sector and Commercial customer opportunities. This role is responsible for guiding the team in researching, validating, and delivering compliant product cross‑references and sourcing solutions for customer‑specific part number requirements, helping the sales team secure business. In addition to daily team oversight, the Supervisor provides coaching, prioritizes work, manages workloads, offers process guidance, and monitors productivity and quality metrics to ensure customer requirements are met efficiently and accurately.

The Supervisor will also support continuous improvement efforts by identifying process gaps, promoting documentation standards, improving sourcing and cross‑reference workflows, and driving efficiencies that enhance accuracy, compliance, customer experience, and revenue growth.

• Manages the VMG Cross Reference & Sourcing Team to achieve performance goals related to service levels, product approvals, cross & sourcing accuracy, compliance, and profitability.
• Provides leadership, coaching, performance management, training, and development opportunities to support associate growth, accountability, succession planning, and achievement of team objectives.
• Oversees daily VMG Cross Reference & Sourcing operations, including workload management, service levels, and aging requests, to ensure timely, accurate, and compliant support of customer, RFQ, and bid requirements.
• Analyzes operational performance, identifies improvement opportunities, and drives process and system enhancements to increase efficiency, accuracy, and service effectiveness.
• Work with managers to develop team metrics, training plans, and process improvements to strengthen performance, improve accuracy, and support continuous operational efficiency.
• Develops and maintains standard operating procedures, job aids, and documentation while promoting knowledge sharing and standard work practices to support quality, consistency, and scalability.
• Understands key compliance and contracting issues associated with government segment and incorporates into business planning and decision making.
• Partners with Sales, suppliers, and key business stakeholders to align priorities, resolve complex sourcing and compliance issues, remove operational barriers, and support customer commitments.
• Supports supplier and category engagement for complex sourcing needs, phase‑outs, replacement items, private label opportunities, and profit improvement initiatives.
• Reviews team output for accuracy, completeness, and alignment with customer requirements, contract terms, and compliance standards.
• Provides reporting and performance insights to management to support decision‑making, resource planning, and continuous improvement efforts.
• Serves as a working supervisor when required by business needs, directly supporting cross‑reference, sourcing,…