Revenue Cycle Accounts Receivable Supervisor

We are performing updates and maintenance to improve the applicant experience. As a result, the site will be unavailable from Saturday, October 3, at 9:00 p.m. ET through Sunday, October 4, at 8:00 a.m. ET. During this outage period, applications for job postings cannot be submitted.

Why join the Revenue Cycle Post Service Complex Claims Billing Unit Auto No-Fault (ANF), Work Comp, & VA Team?

If you are a highly motivated engaged individual, want to part of a goal oriented team, have the leadership skills to assist team members to rise to their highest potential, wish to be part of a highly collaborative environment, utilize all your billing knowledge to lead staff in their collection efforts of complex claims, desire to be a part of a team that gets things done, and a key contributor to achieving the unit key indicators, this
IS the team for you to demonstrate your superior skills and leadership.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.

Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Accounts Receivable Supervisor, under indirect supervision of the AR Manager, will oversee and monitor the day-to-day workload of the unit and provide direction, training, coaching and assistance to billing staff.

This position will provide subject matter expertise in physician and hospital insurance billing and follow-up activities for Auto No-Fault, Workers Comp and VA accounts receivables team.

The Accounts Receivable Supervisor will participate in the implementation and maintenance of policies, programs, problem detection/resolution and system enhancements to improve financial and operational performance of the unit. Ensure standardization of work and engage Lean Thinking principles.

Basic Function and Responsibilities

• Lead the unit's daily operations, including workload management, priority setting, redistribution of assignments among team members, and timekeeping responsibilities.
• Provide expert guidance on accounts receivable collections for both physician and hospital billing across multiple clinical specialties.
• Develop, train and mentor staff on Accounts Receivable collection processes and procedures.
• Coordinate and lead payer team meetings to resolve outstanding issues.
• Respond to complex inquiries regarding insurance billing and follow-up from staff, managers, and other stakeholders.
• Effectively and efficiently communicate issues and barriers to AR Manager, Director, other Revenue Cycle Leadership, and Payers while supporting timely resolution.
• Lead team huddles to identify, discuss, and resolve billing-related issues.
• Perform and provide monthly, quarterly, yearly staff evaluation.
• Interview/Hire and provide coaching and/or discipline activities.
• Monitor and report on denial trends and payer issues.
• Monitor accounts receivable work queues to ensure accounts are worked as directed and timely.
• Perform staff monthly productivity / quality monitoring and review with staff
• Ensure compliance with institutional and departmental goals, objectives, policies, standards, and guidelines.
• Shared responsibility in achieving unit financial Key Performance Indicators (KPI's).
• Model, support and reinforce a culture of service excellence to staff, internal colleagues, and external customers.

• Bachelors Degree in Health or Business Administration or an equivalent combination of education and experience required.

4+ years of progressively complex facility
* and / or professional
* billing (
* both preferred) & third-party payer experience.

* A plus if Auto No-Fault, Work Comp, VA, Medicare related

• Demonstrated / documented progression of elevated responsibilities / Team Lead

Knowledge of Epic billing system

Proficient use of computer software applications:
Word, Excel, PowerPoint, TEAMS, ZOOM, etc.

• Demonstrated excellent verbal and written skills.
• Demonstrated ability to handle multiple items simultaneously and produce high-quality work in an independent, accurate, efficient manner.
• Demonstrated experience in professionally handling and protecting items sensitive / confidential in nature.
• Demonstrated ability to work in a…