Supervisor, Operations Mutual Funds Trading | Southfield, MI

Hybrid Work Environment:
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL Corporate Office. Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval.

Manage several departments of a processing unit or the entire unit.

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week in our Southfield, MI Corporate Office.

• Partners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goals.
• Acts as an information source for associates and ensures training and development occurs.
• Plans, assigns, monitors, reviews, evaluates and leads the work of associates.
• Oversees team morale and plans for appropriate team building activities and rewards and recognition.
• Handles performance management including career development and progressive discipline of direct reports.
• Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover.
• Supervises others working within established operational systems.
• Contributes to the development of annual and longer‑term business plans; forecasts performance against business key performance indicators (KPIs); develops business cases for key activities/projects; and estimates the financial and human resources required to deliver performance targets.
• Communicates the local action plan; explains how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivates people to achieve local business goals.
• Develops and proposes own performance objectives; takes appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
• Manages and reports on team performance; sets appropriate performance objectives for direct reports or project/account team members and holds people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Supervises a team providing administrative and service operations support and has deep expertise in the service operations provided by that team.
• Develops short‑or medium‑term work schedules in order to achieve planned commitments.
• Approves overtime or uses additional resources as needed.
• Identifies shortcomings in existing processes, systems, and procedures, and uses established change management programs to address them.
• Works within established procedures to achieve specified goals.
• Advise managers how to apply a wide variety of existing procedures and precedents.
• Helps others get the most out of internal communications systems by offering support and advice.
• Keeps track of risk parameters, identifying any deviations and reporting them to more senior colleagues.
• Involves working within established risk management systems.
• Tracks budgets and reports variances to more senior colleagues.
• Provides coaching to team members to develop their skills.
• Identifies, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

• Complex investment…