Quality Engineer - Warranty

Job Description

The Quality Engineer - Warranty is the lead for effective execution of Lear’s core warranty management processes (customer specific requirements & compliance, warranty data analysis, part return analysis, warranty lessons learned, system improvements, and debit management) to reduce warranty incidences, exposure, and cost. Additionally, he/she will be the subject matter expert for the assigned customer(s).

Warranty Management Process Compliance to AIAG's CQI-14/Customer Specific Requirements (for Stellantis and GM)

• Perform audit and assist in the development of initiatives for satisfactory compliance and continual improvement of CQI-14 requirements.
• Review warranty customer requirements during pre‑launch of program(s), and dissemination to the team.
• Regular review of Customer Specific Requirements for changes related to warranty, and dissemination to the team.

Warranty Claim Data Management – Analyze warranty data and performance metrics to identify contributors to warranty claims and performance

• Lead the reviews with cross‑functional team and drive quick resolution to warranty issues.
• Lead regular warranty performance/status report outs to internal and external customer.
• Responsible to validate effectiveness of corrective actions, monitor for containment breaks.
• Monitor current and previous model years’ warranty performance through end of warranty period for high time in service spikes.
• Review quality of warranty 8D and report out to customer.
• Drive timely closure of assigned issues.
• Update monthly warranty scorecard with findings and corrective actions.
• Responsible for the administration of Lear SharePoint Site, keeping the information up to date.
• Utilize FOUNDRY (warranty database).

Warranty Part Return Management

• Proper documentation of findings in Lear’s warranty database.
• Lead reviews with cross‑functional team to address findings from part analysis.
• Lead in the establishment of liability percentage & lead deep dive in part return analysis that results in NTF (No Trouble Found) for understanding the true root cause.
• Anticipate and overcome operational obstacles to completing analysis efforts.
• Ensure customer parts return analysis submission requirements are met – timely response.
• Review quality of warranty 8D and report out to customer.
• Prepare analysis and report outs as needed for internal and customer reviews.
• Update monthly warranty scorecard with findings and corrective actions.
• Responsible to validate effectiveness of corrective actions, monitor for containment breaks.
• Responsible for the administration of Lear SharePoint Site, keeping the information up to date.

• Bachelor’s Degree in Engineering, preferably electrical, industrial or mechanical engineering.
• Minimum of 3 years work experience preferably in automotive manufacturing, engineering or related environment.
• Ford warranty system knowledge, preferred.
• Electrical product design/manufacturing experience.
• Strong data analytic/problem solving, time management/organizational skills.
• Strong leadership skills to lead others toward a defined goal. This is necessary to align the cross‑functional team towards effective and timely completion of assigned items.
• Ability to efficiently and effectively assess performance and use metrics to drive continuous improvements.
• Systematic identification of root causes, and corresponding corrective actions.
• Effective problem solving requires that solutions have adequate controls to ensure sustainability and are read across to similar products or applications for prevention occurrence.
• Ability to effectively analyze, assess and mitigate the risks associated with any potential failures.
• Knowledge of a wide range of problem solving tools, methodologies, and statistics, combined with the ability to select and apply to test performance models to make decisions based on data.
• Knowledge, practice and application of the Product, Process and Quality System standards of Industry‑specific Regulatory Authorities and Customer Specific Warranty Requirements.
• MS Office, particularly Excel, Power Point, Access, Sharepoint. Must be skilled at documenting and presenting analytical results.
• Ability to use appropriate statistical tools and techniques to perform data analyses.
• Able to write queries, use commercial tools, or use customer warranty data warehouse system to produce reports/analytical results.
• Customer plants, Lear manufacturing plants and locations.

Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity. We provide reasonable accommodations in accordance with applicable law. Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.