Leave of Absence Coordinator

As a Leave of Absence Coordinator at Sedgwick, you will be responsible for analyzing reported leave requests and determining paid leave benefits due based on client paid leave plans, policies, state and federal regulations. Your role ensures timely calculations, payments, and adjustments, maintaining the quality of claim management within company service standards and industry best practices.

Southfield, MI – 300 Galleria Office, Southfield, MI 48034. Must live near one of our Centers of Excellence.

• Establish FMLA claims and track and code documentation in accordance with internal workflow processes.
• Analyze FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identify action plans, determine benefits due, and make timely case decisions based on service expectations as established by the client.
• Communicate decisions and ongoing expectations with claimants and clients.
• Maintain professional client relationships.
• Attendance during scheduled work hours is required.

• High school diploma or GED required.
• Strong oral and written communication skills, computer literacy – including Microsoft Office and Windows environment.
• Must meet minimum typing requirements.
• Clerical or customer service experience, or an equivalent combination of education and experience preferred.

• A stable, consistent work environment both in-office and virtual.
• A comprehensive training program to support employees and customers from respected brands.
• A dedicated mentor and manager to guide your career journey.
• Career development and promotional opportunities as you take on new responsibilities.
• A diverse, all-inclusive benefits package designed to support mental, physical, financial, and professional well-being.
• Medical, dental, vision, 401(k), PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

• Reasonable accommodations will be considered when applicable.
• Mental:
  Clear and conceptual thinking, excellent judgment, discretion, ability to handle work-related stress and multiple priorities, and meet deadlines.
• Physical:
  Ability to sit at a desk for extended periods while operating a computer and phone system, travel as required.
• Auditory/Visual:
  Hearing, vision, and speaking.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.