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Customer Care Representative - Regional Omnichannel
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-03-05
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-03-05
Job specializations:
-
Sales
Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.;
Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies.;
Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs.;
Communicates customer concerns and makes recommendations to management ensuring the most effective problem resolution.;
Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.
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