Mobile Associate, Store In Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and build and deepen relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and excel at meeting performance targets while providing exceptional customer experiences.

• Engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identifying customer needs and applying solution‑based selling techniques to fully demonstrate the value of our products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; review personal results, current promotions, and updates to stay customer‑ready. Continuously learn and improve skills to provide the best possible experience.
• Communicate effectively, build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers, capture referrals, manage follow‑up, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Collaborate with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

No

No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All eligible employees receive an Annual Stock Grant.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.