Customer Support Specialist

CT - Southington
400 Executive Blvd
Southington, CT 06489, USA

Pay or shift range: $18.50 USD to $19.50 USD

At GT Independence, we provide customer support for individuals who self‑direct their care. The role involves phone support, documentation, and administrative tasks to improve service quality.

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via Docu Sign or email
• Ensure proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage Docu Sign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

• High School Diploma or GED required

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.