Banker, Part-Time

Southington
Southington, Town of, CT 06489, USA

Job Type: Hourly, Part-Time

Who We Are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion.

We also value the communities our employees serve and encourage volunteerism.

Who We Are Seeking for this Role: Provide friendly, personalized service to bank customers; establish rapport to recognize and meet their banking needs. Perform financial transactions for customers accurately and efficiently. Accurately balance teller window and adhere to set policies and procedures. Respond to customers’ financial needs by actively participating in the consultative sales process. Maintain and apply a working knowledge of all applicable banking regulations.

Keep all customer and proprietary bank and customer information and assets safe and secure. Perform additionally assigned duties.

Responsibilities:

• Project a positive and highly professional image of self and the bank by consistently delivering service in line with company service standards.
• Possess excellent working knowledge of all bank products and services, consumer and business.
• Proactively meet with customers face to face and over the phone to provide product and service recommendations that will meet their financial needs.
• Promote, cross‑sell, and upsell bank products and services that meet customers’ needs.
• Identify and refer customers or prospects to non‑bank product associates as appropriate.
• Open accounts, perform account maintenance and provide timely customer service solutions to consumer and business customers.
• Distribute loan applications, answer customer questions regarding loans, interview applicants with completed applications, and ensure all documentation is accurate.
• Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number with appropriate training.
• Possess an excellent working knowledge of branch systems, including procedures, policies, cash handling, and transaction processing.
• Adjust to various branch traffic flows while maintaining efficiency and accuracy of work.
• Accurately balance self and branch office daily; order money; compile currency transaction reports.
• Process customer transactions accurately and courteously.
• Ensure that all work performed is complete and accurate.
• Assist in resolving problems with branch equipment, balancing, and operational issues.
• Ensure that the bank’s security policy and program and the bank’s loss prevention guidelines are carried out within the branch.

Education and

Qualifications:

• High school diploma required.
• At least one of retail banking experience, including teller, sales, or some comparable combination of education and experience.
• Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number with appropriate training.

• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well.
• Team Player:
  Works well as a member of a group.
• Self‑Starter:
  Inspired to perform without outside help.

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.