More jobs:
Desktop Support Lead
Job in
Southington, Hartford County, Connecticut, 06489, USA
Listed on 2026-02-19
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
* Provide Level 2/3 support for hardware, software, and network issues.
* Troubleshoot and resolve escalated incidents within SLA.
* Ensure compliance with IT policies and security standard
* Supervise and mentor desktop support technicians.
* Allocate tasks and monitor workload distribution.
* Conduct performance reviews and provide training where necessary
* Act as a liaison between end-users and IT management.
* Communicate updates on major incidents and planned maintenance
* Maintain accurate documentation of incidents, resolutions, and processes.
* Develop and enforce standard operating procedures (SOPs).
* Drive continuous improvement initiatives for support processes.
* Oversee hardware/software inventory and lifecycle management.
* Coordinate procurement and deployment of IT assets.
* Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.
* Familiarity with ITIL framework and ticketing systems (e.g., Service Now).
* Excellent problem-solving, communication, and leadership skills.
Salary Range- $65,000-$70,000 a year
#LI-SP3
#LI-VX1
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×