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Desktop Support Lead
Job in
Southington, Hartford County, Connecticut, 06489, USA
Listed on 2026-05-28
Listing for:
Veriipro
Full Time
position Listed on 2026-05-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Roles and Responsibilities
- Provide Level 2/3 support for hardware, software, OS, and basic network issues.
- Resolve escalated incidents within SLA and ensure IT policy and security compliance.
- Supervise, mentor, and allocate tasks to desktop support technicians.
- Conduct performance reviews and provide training as needed.
- Act as a liaison between end-users and IT management.
- Communicate updates on major incidents and planned maintenance.
- Maintain documentation, SOPs, and drive process improvements.
- Manage hardware/software inventory and asset lifecycle.
- Coordinate IT asset procurement and deployment.
Skills & Qualifications
- Strong knowledge of Windows and macOS operating systems.
- Hands-on experience with Active Directory, Office 365, and basic networking concepts.
- Familiarity with ITIL framework and ticketing systems such as Service Now.
- Proven experience in Level 2/3 desktop support roles.
- Excellent problem-solving, leadership, and decision-making skills.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
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