Technical Architect

Must Have Technical/Functional Skills

* Act as the Service Now Subject Matter Expert (SME) and primary technical point of contact for the squad, providing architectural guidance and technical leadership.

* Lead end-to-end Service Now solution delivery, including architecture, design, development, testing, deployment, and post-production support, in accordance with enterprise standards and governance.

* Translate business and functional requirements into scalable Service Now solution architectures, ensuring alignment with platform best practices and maximizing business value.

* Define and maintain Service Now architectural standards, design patterns, and reusable frameworks across the platform.

* Design and develop custom applications, scoped apps, workflows, Flow Designer logic, UI policies, business rules, client/server scripts, and integrations.

* Build high-quality, secure, and maintainable code, enforcing best practices such as code reviews, unit testing, version control, and CI/CD pipelines.

* Own the solution lifecycle-from technical design through implementation, automated testing, and deployment-ensuring high performance, reliability, and scalability.

* Collaborate closely with Product Owners and stakeholders to refine requirements, provide technical feasibility assessments, and drive optimal platform solutions.

* Design solutions that are extensible and configurable, enabling customers and administrators to customize functionality without impacting core architecture.

* Actively contribute to enhancing existing applications, optimizing performance, and introducing new Service Now features and capabilities.

* Work with cross-functional teams to improve application development, deployment automation, and release management practices.

* Support automated deployments and configuration management, leveraging Dev Ops tools and Service Now Application Repository where applicable.

* Perform peer code reviews and provide technical guidance to junior developers, promoting engineering discipline and platform best practices.

* Mentor team members and drive a culture of knowledge sharing, documentation, and continuous improvement.

* Collaborate in an Agile / Scrum environment with developers, quality engineers, and product managers to deliver high-quality releases.

Roles & Responsibilities

* Service Now System Admin certification, Service Now Application Developer and/or Architect or Product line certifications a plus.

* Working knowledge of JavaScript, JSON, HTML preferred.

* Working knowledge of databases, tables, attributes, and relationships.

* Understanding of ITIL principles/best practices preferred.

* Banking experience is preferred.

Generic Managerial Skills, If any

* Creative thinking.

* Building and managing relationships.

* Emotional agility.

* Technology Business Requirements Definition, Analysis and Mapping.

* Adaptability.

* Learning Agility.

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $120,000 a year