Technical Architect

Job Description

Technical Architect specializing in Service Now architecture and development.

• Act as the Service Now Subject Matter Expert (SME) and primary technical point of contact for the squad, providing architectural guidance and technical leadership.
• Lead end-to-end Service Now solution delivery, including architecture, design, development, testing, deployment, and post-production support, in accordance with enterprise standards and governance.
• Translate business and functional requirements into scalable Service Now solution architectures, ensuring alignment with platform best practices and maximizing business value.
• Define and maintain Service Now architectural standards, design patterns, and reusable frameworks across the platform.
• Design and develop custom applications, scoped apps, workflows, Flow Designer logic, UI policies, business rules, client/server scripts, and integrations.
• Build high-quality, secure, and maintainable code, enforcing best practices such as code reviews, unit testing, version control, and CI/CD pipelines.
• Own the solution lifecycle—from technical design through implementation, automated testing, and deployment—ensuring high performance, reliability, and scalability.
• Collaborate closely with Product Owners and stakeholders to refine requirements, provide technical feasibility assessments, and drive optimal platform solutions.
• Design solutions that are extensible and configurable, enabling customers and administrators to customize functionality without impacting core architecture.
• Actively contribute to enhancing existing applications, optimizing performance, and introducing new Service Now features and capabilities.
• Work with cross‑functional teams to improve application development, deployment automation, and release management practices.
• Support automated deployments and configuration management, leveraging Dev Ops tools and Service Now Application Repository where applicable.
• Perform peer code reviews and provide technical guidance to junior developers, promoting engineering discipline and platform best practices.
• Mentor team members and drive a culture of knowledge sharing, documentation, and continuous improvement.
• Collaborate in an Agile / Scrum environment with developers, quality engineers, and product managers to deliver high-quality releases.

• Service Now System Admin certification, Service Now Application Developer and/or Architect or Product line certifications a plus.
• Working knowledge of databases, tables, attributes, and relationships.
• Understanding of ITIL principles/best practices preferred.
• Banking experience is preferred.
• Bachelor of Computer Science.
• 8‑12 years of experience in Service Now architecture and development.

• Creative thinking.
• Building and managing relationships.
• Emotional agility.
• Technology Business Requirements Definition, Analysis and Mapping.
• Adaptability.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Southington, CT

$110,000 - $120,000 a year

Technical Architect (415979)