ServiceNow SAM Expert

Software Asset Management Resource

ITAM, CMDB, Asset Management., Workflow Designer, Data analytics, Power Shell and python and integration hub, discovery schedule Management

Service Now Flow Designer/Developer

Service Now ITAM expert –

• Service Now SAM Pro experience
• Software normalization experience
• Tracking of software usage
• Experience in understanding licenses and entitlements.
• Reporting compliance
• Managing reclamations
• Monitoring renewals
• Dashboard reporting
• Proactive, problem solving and resourceful.

• Advanced capabilities in building workflows using flow designer.
• Advanced capabilities in reporting and dashboarding within Service Now
• Skilled at error handling
• Quality control and understands user impact and experience
• Build catalog items and supporting workflows.
• Can assess and perform impact analysis on workflows.

• Skilled at building new integration to data sources
• Optimizes IRE and CMDB 360 capabilities for the highest quality results in multi-sourcing
• Understand discovery patterns and best practices and reporting on performance.
• Uses work spaces robustly to govern the environment
• Uses cloud discovery to report real time on cloud resources.
• Understands the dynamic state of cloud and proper presentation of the ephemeral resources
• Understands relationships between CI and establishing recommended and measuring compliance.