Integrations - Systems Analyst

COCC is seeking an Integrations Analyst I to join our Product Management team. This role is ideal for someone who enjoys working across teams, solving technical and business challenges, supporting clients, and helping implement integration solutions. Success in this position requires a combination of customer service, technical aptitude, analytical thinking, and project management skills.

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, Plural Sight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

• Resolve issues and respond to client requests for assistance
• Assist with the implementation of products newly adopted by clients
• Lead medium to large scale integration projects
• Set up and configure new integrations within the API Management Platform
• Gather and review data and information necessary to understand functional and technical implementation requirements
• Apply business process expertise to align client needs with system capabilities
• Interface directly with end users to provide detailed support
• Manage open issues through documentation, prioritization, escalation, and resolution planning
• Coach peers and new hires to improve processes and customer satisfaction
• Document internal processes used to support and maintain systems
• Maintain current process documentation
• Maintain records related to system issues, support activities, and department tracking
• Participate in training opportunities to stay informed of industry changes and trends
• Support disaster recovery activities when required
  
  Accurately track project time
• Perform Quality Assurance and Customer Acceptance Testing activities
• Assist with release documentation development and Developer Portal updates
• Support other business areas as needed based on skills and knowledge
• Participate in special projects and miscellaneous assignments that support team success

• Bachelor’s degree or equivalent work experience
• Experience in a customer facing role, preferably within a financial technology or banking environment
• Ability to communicate effectively with all levels of staff and management verbally and in writing
• Excellent customer service skills
• Ability to maintain composure when handling dissatisfied customers
• Ability to represent the organization while communicating system issues and deficiencies to customers
• Team oriented mindset with strong interpersonal and collaboration skills
• Advanced computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to understand complex issues and determine appropriate resolutions
• Strong verbal and written communication skills
• Basic SQL query writing capability
• Basic API knowledge and familiarity with testing tools such as POSTMAN and SOAPUI
• Strong project management skills
• Strong time management skills
• Strong technical aptitude
• Advanced analytical skills

The salary range for this job is $62,100-$84,100K per year. This is a hybrid position in Southington, CT.