Implementation Analyst

What we need…

We're looking for an organized, customer-focused person who is eager to learn, enjoys problem-solving, and thrives in a collaborative environment. Must be a strong communicator with a positive attitude and the ability to manage multiple priorities while developing their technical and industry knowledge. This role serves as a key liaison between clients, vendors, and internal teams, helping financial institutions successfully implement products and resolve service requests.

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, Plural Sight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

• Serve as a liaison between clients, vendors, and internal COCC resources
• Support client requests, product changes, and implementation activities
• Manage and resolve day-to-day support cases
• Conduct client meetings and manage follow-up activities
• Gather information, troubleshoot issues, and provide solutions for routine client concerns
• Provide regular status updates and communicate progress to clients
• Manage and track multiple projects simultaneously
• Perform testing to validate product functionality prior to implementation
• Collaborate with internal teams to ensure deadlines and project objectives are met
• Support successful product deployments and client onboarding activities

• Bachelors degree preferred but will consider appropriate work experience and or certifications
• Strong communication and interpersonal skills
• Customer-focused mindset with a commitment to service excellence
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Problem-solving skills and attention to detail
• Ability to work independently and collaboratively within a team
• Positive attitude and team-oriented approach
• Commitment to process adherence and quality standards
• Desire to learn and grow within the financial technology industry

Salary Range is $57-$77,200 per year. This role is hybrid onsite in Southington, CT