Assistant Director of Internal QA and Training

Assistant Director of QA and Training for The Learning Institute @ Community Solutions, Inc.

- Southington, CTJoin Our Mission to Make a Lasting Impact!

Community Solutions Inc is seeking an Assistant Director of Internal QA and Training to support the Director of Training in the execution of all activities to lead, manage, and further develop The Learning Institute age and direct all training and quality assurance activities, coordinate workflow, act as a primary point of contact for CSI programs and clients, develop proposals, and furnish reports as necessary.

Develop and facilitate training, Training of Trainers, conference presentations and workshops. Develop and implement training curricula and quality assurance tools, supervise and develop staff members, pursue new business leads, and secure new clients. Learn to work with the LMS and continue to advance our use of it. This position may provide supervision for Training and Quality Assurance Supervisors, Coordinators, Consultants, and Coaches.

Schedule:

Full-time, Exempt position - 40 Hours / week Salary: $90,495.00 base

ESSENTIAL FUNCTIONS:

Manage and direct training and quality assurance activities for all programs across CSICoordinate workflow across the training academy

Monitor and evaluate quality assurance and training to ensure the highest quality of service, using data analytics.

Create monthly billing reports for programs and submit to VP and finance.

Create reports on a monthly, quarterly and semiannual basis, analyze, and submit to VP of training.

Work closely with the Assistant Director of TLI to ensure Department infrastructure meets changing needs, making recommendations and creating changes when necessary and quality is high between both internal and external programs.

Staff Supervision Ensure proper training of Coaches, Supervisors, and Coordinators Support interrater reliability activities and work to ensure proficiency of all staff

Manage staff time, attendance, and performance.

Implement staff development activities

Funder/Client relations o Research and develop proposals, respond to funder/client requests, and provide reports as requested

Act as a liaison to CSI programs and funding sources when necessary

Host and/or attend meetings with external customers.

Teach others on staff to work with clients and excel in customer service

Training and Quality Assurance Prepare and conduct quality assurance activities including tape review, feedback sessions, and associated reports.

Conduct trainings and Training of Trainer activities.

Research and develop curricula that is grounded in research in the subject matter, and designed for adults, based on adult learning theory.

Maintain a library of reference materials.

Ensure training quality across contracts, using both qualitative and quantitative measures

Acquiring new business

Apply for, design, and facilitate conference presentations on CSI quality assurance and training programs.

Assist in marketing activities

Develop new business leads

Secure new clients for The Learning Institute Work with existing clients to increase business

Maintain acquired credentials and/or certifications

Promote CSI values, and maintain a working knowledge of CSI’s programs, policies, and procedures.

Perform other duties as assigned by supervisor.

Company Overview Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in community-based services. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens.

Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year. To learn more about CSI please…