Bartender

Position Overview

Your role as a VALUED BARTENDER AND CRYSTAL BEES TEAM MEMBER! To provide an EXCEPTIONAL EXPERIENCE to our Guests. Ensures that all guest have a memorable drinking, dining & entertainment experience, through knowledge, salesmanship and genuine hospitality.

• Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• HAVE FUN! Not accepting less than the best for our guests and fellow team members.
• Provide fast, unobtrusive, friendly and attentive service. Have a genuine hospitality demeanor, and the ability to smile!
• Follow the Crystal Bees service model, follow the 5 Ft. rule.
• Promptly keeps service managers fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
• Creates a warm, fun atmosphere for guests and team members.
• Adheres to company's sanitation and safety policies and procedures.
• Dressed in proper dress code requirements, non-slip shoes, looking neat, clean and professional at all times. All uniforms should be pressed, all team members may have guest contact and need to put forth their best appearance.
• Follows all time clock standards. Punch in / punch out in full uniform.
• Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change, and maintaining adequate cash and coin for making change.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests, brings any issues to attention of Manager.
• Assesses guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Serves guests primarily in Dante’s Bar, Crystal bowl areas, including game, billiard & VIP areas if asked or needed.
• Follows all bar recipes to deliver a consistent product, control costs, and maximize Guest satisfaction.
• Keeps station clean, stocked, bar is presentable at all time to the Crystal Bees’ standard, clean as you go.
• Greets newly seated guests in a friendly, genuine and timely manner, and bids a genuine farewell to guests leaving, ask about the experience, if not so good, attempt to have guest to manager.
• Accurately takes guests' food and drink orders.
• Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
• Enter orders into POS quickly and in proper sequence, using appropriate modification and charges.
• Ensures food is appropriately garnished and delivered to designated tables, servers own section, as well as other sections in the restaurant, as needed.
• Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy.
• Assists in party set up and breakdown when requested or assigned to party.
• Assists other team members as needed or as business dictates. Busses and reset bar & tables as needed in a very timely manner.
• Responsible for all sales on personal POS keys and completing station side work at the beginning and end of their shift.
• Stay up to date on all ongoing training, industry standards and best practices.
• Participates in a ll incentives and contests, driving sales and promoting the brand.
• Follows portion guidelines to ensure cost control, while maximizing the guest experience.
• Ensures ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to the guests’ needs in a timely manner.
• Keeps station clean, setup and takes down station tables appropriately.
• Maintains a favorable working relationship with all outside vendors and Crystal Bees team members to foster an and promote a cooperative, productive, effective and harmonious working climate.

• Work days, nights and/or weekends as required, including holidays.
• Work in noisy, fast paced environment with plenty of distracting conditions.
• Move about venue, standing / walking for 100% of shift. Repeated bending & stooping while serving guests.
• Listen to guests orders and needs, communicate clearly with guests verbally, non-verbally and with team members verbally or by POS.
• Ability to read & write English handwritten notes.
• Lift and carry up to 30 pounds or/over 30 with assistance.
• Any reasonable requests by management team needs to be executed to individual’s best ability to Crystal Bees standards.