Account Manager

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Full Time Sales Connecticut, Southington, CT, US

2 days ago Requisition

Salary: $80,000.00 Annually

Job Title:

Account Manager

Location:

Organics Northeast, Southington, CT

About Circular Services

Circular Services is a leading developer and operator of circular economy infrastructure and services and the largest private recycling and organics company in the US with operations across the country. We help businesses and municipalities reduce and divert waste, lowering disposal costs and fueling local supply chains by ensuring materials are recovered, recycled, and reused.

The Account Manager is responsible for managing inbound sales leads, onboarding new customers, and overseeing ongoing food and beverage waste accounts, with a particular emphasis on scheduling and logistics management. This position serves as the primary point of contact between customers and the facility's Business Development, Operations, Administrative, Transportation, and Accounting teams.

The Account Manager takes ownership of the customer relationship—from the initial inquiry and discovery call through onboarding, scheduling, service management, and ongoing customer support. Success in this position requires excellent communication, attention to detail, sound judgment, and the ability to coordinate effectively across multiple internal departments.

• Comprehensive Medical, Dental, and Vision coverage
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• 401k with company match
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program

• Respond promptly and professionally to prospective customers from a variety of sources, including:
  • Website inquiry form submissions
  • Emails and phone calls
  • Calls transferred from the company's main line
  • Internal referrals
  • Prospective customers who arrive at the facility without an appointment
• Coordinate with the Scale House Manager to obtain contact information for prospective customers and conduct timely follow-up.
• Conduct friendly and thorough discovery calls to understand each prospect's material, service, scheduling, and transportation needs.
• Confidently explain the company's facilities, services, capabilities, intake requirements, and operating policies.
• Maintain consistent follow-up with prospective customers throughout the sales and onboarding process.

• Take ownership of the onboarding process, from the initial discovery call through account activation and follow-up.
• Proactively understand the ever-changing needs of the operations team and professionally translate to customers.
• Establish clear expectations regarding the facility's food and beverage intake processes, including scheduling requirements, material acceptance standards, packaging requirements, and applicable policies.
• Collaborate with management and internal departments to determine:
  • Customer pricing and service rates
  • Feedstock eligibility
  • Anticipated delivery frequency and volume
  • Transportation and hauling requirements
  • Contract requirements and execution
• Send customers the appropriate onboarding documents and clearly communicate all requirements.
• Work with Operations and the Accounting Coordinator to confirm that onboarding documents are complete and accurate before activating a new account.
• Obtain and verify Certificates of Insurance from approved haulers, when applicable.
• Ensure required payment arrangements are established before service begins.

• Manage assigned food and beverage waste accounts
• Serve as the primary customer contact for scheduling, service questions, troubleshooting, and account support.
• Manage daily and weekly inbound tonnage schedule to help maintain appropriate operating capacity.
• Confirm that incoming material is an approved and viable feedstock.
• Review how food and beverage material will arrive, including its packaging, transportation method, and condition.
• Coordinate inbound schedules and communicate daily schedules to relevant…