Plumbing Coordinator

About The Role

We’re looking for a dependable and detail-oriented Plumbing Coordinator to support our Service team and help keep daily operations running smoothly. This role plays a key part in communication, scheduling support, reporting, and customer/vendor coordination within our plumbing service department.

Plumbing Coordinator (In-Office)

Department:
Plumbing

Reports To:

Director of Service

Location:

In-Office (Monday-Friday)

If you thrive in a fast-paced office environment, enjoy problem-solving, and like being the central point of contact for teams and customers, this could be a great fit.

• Support the plumbing service department with daily administrative and coordination needs
• Manage daily and weekly service reports, ensuring accuracy and timeliness
• Perform data entry and reporting, including quality checks and documentation
• Handle phone calls, emails, mail, and inquiries from customers, vendors, technicians, and internal teams
• Assist with schedule coordination and deadline tracking
• Communicate trends, service issues, or obstacles to the Director of Service
• Help ensure same-day or next-day resolution for customer inquiries whenever possible
• Assist with department payroll processing
• Build strong working relationships with customers, technicians, vendors, and leadership
• Support customer issue resolution and maintain a high level of service satisfaction
• Contribute to a positive, team-focused office environment
• Perform other related duties as assigned

• Strong organizational skills and attention to detail
• Professional communication skills (phone, email, written)
• Ability to multitask and prioritize in a service-driven environment
• Comfortable working with reports, data, and operational processes
• Team-player mindset with a customer-service focus

• Stable, team-oriented service department
• Direct collaboration with the Director of Service
• Meaningful role supporting technicians, customers, and operations
• Opportunity to grow within a skilled trades organization

Compensation $22-24/hour

• Managing daily/weekly reports, accurate data entry, detailed problem solving, quality assurance check of data and being a team player that fosters a morale enhancing environment
• Handles phone calls, customer reviews, mail, and email inquiries from customers, other associates, merchants, and vendors accurately and professionally
• Responsible for managing and meeting scheduled deadlines
• Assist with working all inquiries from customers, internal and external departments, and management
• Must establish excellent working relationships with all customers, merchants, vendors, and others in order to assist customers with their questions or problems to maintain a 1-day resolution to all inquiries and customer issues this includes learning processes in a variety of 3rd party websites
• Communication with Management to report trends, issues or any obstacles that may inhibit or alter meeting established service goals
• Assist with department payroll processing
• Gathering and compiling data for reporting
• Must ensure that all reporting is completed with accuracy and detail
• Occasional customer interaction/issue resolution
• Work as part of our team to ensure a high level of customer satisfaction and to maintain the integrity of our organization’s reputation and culture
• Performs other related duties as assigned.

• High school diploma or equivalent.
• Knowledge of fleet dispatch and logistics a plus.
• Intermediate skills in Microsoft Windows, including Word and Excel.
• Familiarity with basic dispatch software.
• Service Titan experience a plus.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.