Office Administrator​/File Coordinator

Company and Culture

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Free food & snacks
• Tuition assistance
• Referral program
• Tuition reimbursement

Manage the office team to perform and assist with the organization and running of the daily administrative operations of the company.

Manage all aspects of accounting and reporting, implement and adhere to accounting guidelines and reporting requirements, and ensure all job files are properly audited and contain all required documentation.

Handle incoming calls, route to the appropriate department, handle incoming leads, assist in routing technicians, and perform general clerical duties and light cleaning.

Develop and implement an annual office administration plan and budget to improve productivity, serve as the in‑house expert on utilizing Quick Books, Microsoft Excel, and Microsoft Office.

Manage and improve customer satisfaction, including the resolution of customer complaints, and ensure efficient operation and appropriate support of all business functions.

All reporting is accurate and timely, and customer files contain proper documentation; the office team is competent and effective in all administrative tasks and all customer complaints are resolved quickly to the satisfaction of the customer.

• Managing customer and client satisfaction and representing and improving brand operations
• Sort and distribute communications in a timely manner
• Perform receptionist duties
• Proactively resolve customer issues, concerns, and complaints
• Manage documentation related to jobs, compliance, scheduling, and delegation of responsibilities
• Maintain employee documentation, new‑hire orientations, invoices, petty cash, and office administration duties
• Continue professional development of Puro Clean specific skills and expertise: office procedures and processes
• Safety and risk management, following and maintaining guidelines for all field staff and office personnel
• Schedule and plan meetings and appointments
• Track inventory of supplies and equipment
• Maintain trusting relationships with suppliers, customers, and colleagues
• Handle collections on outstanding invoices

• Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
• Experienced in Xact Analysis, Claims Connect, MICA, Dash software platforms
• Experience with program work from all major insurance carriers
• Understanding of safety guidelines and ability to manage them on site and while traveling
• IICRC certified in ASD, WRT and AMRT
• Proven experience as a back‑office assistant, office assistant or another relevant administrative role in property restoration or construction
• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Clear communication with entire staff and ability to manage relationships
• Approach to record keeping, accessing information, and communicating the message
• Awareness and respect for safety, careful and cautious with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges
• Proficient in MS Office, Dash, MICA/Mitigate, Xactimate and Docu Sketch

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Puro Clean Corporate.