Technical Program Manager

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Client Experience Technology (CET) organization is responsible for delivering and operating critical client-facing digital platforms that enable money movement, retirement distributions, inheritance journeys, and advisor-assisted experiences. These platforms support millions of client interactions and are foundational to the firm's digital strategy.

We are seeking an experienced Technical Program Manager (TPM) to drive delivery excellence, organizational effectiveness, and strategic execution across a growing portfolio of applications and initiatives. This individual will partner closely with engineering, product, architecture, operations, and business leaders to coordinate complex programs, improve execution predictability, strengthen operational rigor, and accelerate innovation.

The TPM will play a pivotal role in managing programs across multiple Lines of Business, serving as a trusted partner to leadership while ensuring successful delivery of strategic priorities, operational excellence initiatives, and engineering transformation efforts.
What You'll Do

Strategic Program Leadership

• Lead planning, execution, governance, and delivery of complex cross-functional programs spanning multiple business and technology domains.

• Establish program structures, operating models, and governance frameworks that drive execution, accountability, and predictable outcomes.

• Manage dependencies, risks, issues, and competing priorities while enabling informed decision-making across stakeholders.

• Develop and maintain integrated program roadmaps, milestones, success metrics, and executive-level reporting.

• Translate strategic objectives into actionable plans and measurable business outcomes.

Analytics, Reporting & Insights

• Develop and maintain executive dashboards, scorecards, KPIs, and portfolio health metrics that provide clear visibility into delivery performance, operational health, and business outcomes.

• Analyze program trends, risks, dependencies, capacity, and delivery performance to support leadership decision-making.

• Produce data-driven insights and recommendations that improve prioritization, resource allocation, and execution effectiveness.

• Drive reporting standardization and transparency across programs, portfolios, and leadership teams.

• Leverage analytics, automation, and AI-powered insights to improve operational efficiency and decision quality.

Stakeholder Engagement & Communication

• Serve as a trusted advisor to engineering, product, operations, and business leaders.

• Deliver clear, concise, and impactful executive communications tailored to diverse audiences.

• Translate complex technical concepts into business-focused recommendations and outcomes.

• Facilitate alignment on priorities, tradeoffs, risks, and strategic objectives.

• Build compelling narratives using data, metrics, and insights to support leadership decisions.

Building Collaborative Relationships

• Build strong partnerships and influence across engineering, product, architecture, operations, risk, and business organizations.

• Foster collaboration across highly matrixed teams to drive alignment and execution.

• Navigate organizational boundaries and competing priorities to achieve shared outcomes.

• Promote a culture of transparency, trust, continuous improvement, and accountability.

Analytical Thinking & Problem Solving

• Apply structured analytical thinking to evaluate complex challenges,…