Dispatcher, Customer Service​/HelpDesk

📍 Southlake, TX

🏢 Berkeys Plumbing, A/C & Electrical

Join a Top 100 Workplace in DFW!

• Top 100 Workplace in DFW (2023 & 2024)
• Established company (serving DFW since 1975)
• Growth opportunities within a stable organization
• Team-focused culture
• Competitive pay
• Full benefits package (medical, dental, vision, 401k, PTO)

• Love staying busy
• Enjoy organizing chaos
• Communicate clearly and confidently
• Take ownership and move with urgency
• Care about helping technicians win

If you’re ready to be the heartbeat of our service operations, apply today!

• Dispatch service technicians efficiently throughout the day
• Coordinate schedules to maximize productivity and minimize drive time
• Ensure technicians are routed quickly when jobs are completed
• Maintain consistent communication with field technicians (no idle time)
• Review calls for accuracy and proper job setup
• Monitor job boards and adjust schedules in real time
• Support call center operations and assist with customer service needs
• Work collaboratively with management and service teams
• Help set technicians up for success through detailed, accurate scheduling

• Experience in dispatching or high-volume scheduling preferred
• Call center or service-based industry experience is a plus
• Strong multitasking and problem-solving skills
• High attention to detail
• Ability to stay calm and focused in a fast-paced environment
• Team-oriented mindset with strong communication skills
• Flexible availability (including rotating weekends/on-call as needed)
• Reliability and strong work ethic
• Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.