Shared Services Technical Training Lead

Job Type: Regular

Work Location:

Client Support Center - Southlake, TX 76092

The Technical Training Lead supports the Shared Services Training organization by creating, maintaining, and distributing high‑quality training content for client programs and onboarding initiatives.

• Monitor communications from Account Managers regarding new and existing projects
• Attend project kickoff meetings to gather training requirements
• Develop and maintain professional instructional guides using standardized templates
• Design field‑ready PDF instructions and technical job aids
• Create, edit, and maintain instructional videos from field recordings and digital assets
• Assist with SCORM module creation, publishing, and maintenance
• Develop technical and foundational training content for field representatives
• Build and maintain project surveys supporting client execution requirements
• Maintain the Training Tracker to ensure project transparency
• Update training materials based on client changes and field feedback
• Maintain the SharePoint content library and version control
• Monitor training assignments and completion reporting
• Assist with Teams channel moderation and onboarding support
• Collaborate with the Technical Training Manager on workload priorities
  
  Recommend improvements to training documentation, workflows, and instructional content
• Support cross‑functional teams to ensure successful project execution

• 3–5 years of experience in Training, Instructional Design, Project Coordination, Client Services, or a related field
• Experience creating technical documentation, instructional guides, or training materials
• Strong written and verbal communication skills
• Excellent organizational skills with exceptional attention to detail
• Ability to manage multiple concurrent assignments and deadlines
• Strong collaboration and relationship management skills
• Experience using Microsoft Office Suite, including Excel
• Experience with Canva, Adobe Creative Suite, Articulate SCORM, Synthesia, SharePoint, or similar content creation tools (preferred)
• Video editing experience (preferred)
• Creative problem‑solving skills with a continuous improvement mindset

• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Partial mobile reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.