Mgr , Quality Assrnc

Position: Mgr I, Quality Assrnc
PRS Facility Location
Leased Office - Southlake, TX - 477
Job Purpose
The Locomotive Service Quality manager is responsible for driving continuous improvement ensuring process adherence, and leading technical fleet performance reporting for the service account. This role serves as the leader of process focusing on work scope compliance, data quality and material process compliance while working cross-functionally with engineering, quality and other key stakeholders. This role is ideal for someone passionate about driving service quality, enhancing operational efficiency and fostering cross-functional collaboration to improve fleet performance and service outcomes.

Req
11832
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities.

In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Education / Training

• Bachelor's degree in Engineering, related technical field or equivalent experience.

Job Title
Locomotive Services Quality Manager
City
Southlake
Key Job Elements

• Lead and drive process adherence across the service account;

• Implement and sustain Lead Six Sigma tools such as Value Stream Mapping, Standard Work, 5S, Visual Management and A3 problem-solving;

• Identify and implement process enhancement to improve efficiency, quality and compliance;

• Track work scope compliance and ensure adherence to defined processes;

• Conduct audits on Locomotive Tracking System (LTS) process compliance and data quality;

• Monitor material process compliance to ensure accuracy and efficiency in warranty, CAPA, LHFM reporting, core returns, parts delivery and inventory management;

• Analyze fleet performance data to identify trends, issues and improvement opportunities;

• Develop and maintain technical reports for internal and customer use;

• Provide insights and recommendations based on fleet performance metrics;

• Collaborate with field service teams to drive process improvements and ensure best practices are followed;

• Work closely with engineering, supply chain, and other functional teams to resolve technical and operational issues;

• Communicate effectively with customers, providing data-driven insights and process improvement updates.

Qualifications and Experience

• Background in field service operations is highly preferred;

• Experience with data analysis and interpretation of locomotive failure and repair data;

• Proven experience working cross-functionally with engineering, supply chain, commercial and other teams;

• Experience applying Lean Six Sigma methodologies with practical experience in tools like Value Stream Mapping, 5S, Visual Management, and A3 Problem Solving;

• Strong analytical skills with the ability to interpret technical data and drive insights;

• Detail oriented with a focus on compliance, auditing, and process adherence;

• Excellent communication skills for engaging with both internal stakeholders and customers;

• Ability to lead and influence teams toward a culture of continuous improvement.

Essential and Physical Activities Functions:

• Strength - Position requires lifting of 50lbs. Requires stamina and strength to work in tight and confined
spaces while installing or repair machinery and components;

• Motion - Position requires standing and/or walking the majority of the day. Frequent walking, squatting, kneeling, and climbing of steps and stairs;

• Vision/Hearing Requirements - Exposed to high levels of noise and vibration from…