Implementation Manager

The role

You own the end-to-end onboarding of a client's bank onto Stav Pay — from the first scoping call with the client and their bank, through key exchange and payment file certification, to the production penny test and handoff to support.

This is a hybrid role by design: roughly half client- and bank-facing project management, half hands-on technical work with SFTP, PGP keys, and ISO 20022 payment files. You will be the single point of accountability for each bank connection and the connective tissue between the client, the bank's implementation manager, and our development and QA teams in India.

Two parts of the job go beyond execution. When a client brings us a bank we haven't connected to before, you work directly with that bank's technical team to finalize the ISO 20022 specification and define what Stav Pay needs to support. And across every engagement, you are expected to actively compress the onboarding timeline — challenging bank-side sequencing rather than accepting it, and turning each onboarding into a faster template for the next.

Volume is typically several concurrent onboardings at different phases. Each currently takes weeks to months, gated largely by bank timelines. We want the person in this seat to change that number.

• Send and walk clients through the banking scoping questionnaire; collect banking contacts
• Run the joint scoping call with the client's bank; translate client requirements into terms the bank's implementation team can act on
• Track fee negotiation and SOW execution between client and bank (you don't own the commercials, you own the timeline)
• Hold the bank accountable to assigning an implementation manager and keeping the project moving

• Obtain and interrogate the bank's ISO 20022 implementation guide / message implementation guideline (MIG) and file specifications
• Run the technical specification sessions with the bank's format and payments engineering teams: agree the exact pain.
  001 structure, mandatory and optional fields, character sets, batch vs. single, payment method coverage (ACH, RTP, wire, cross-border), and the reporting messages they will return (pain.
  002, camt.
  052/053/054)
• Reconcile the bank's requirements against Stav Pay's existing template model — identify what maps cleanly, what needs configuration, and what genuinely requires development
• Write the specification our developers build to, and own it through pre-CAT. Where the bank's requirement is unreasonable or non-standard, push back and negotiate to standard ISO before it becomes custom code we maintain forever
• Feed each new bank's specification into a reusable library so the second client onto that bank onboards dramatically faster than the first

• Instrument the process: measure cycle time per phase, per bank, and know precisely where time is lost
• Build the case with each bank and negotiate faster paths — earlier IM assignment, parallel rather than sequential work streams, pre-agreed test scenario sets, reduced certification scope for banks we've already been certified on
• Run steps in parallel wherever the dependency allows (spec analysis alongside key generation, client data collection during bank testing) rather than accepting the bank's default serial sequence
• Escalate stalls through the right channel — the client's banking relationship manager, not just the implementation manager
• Front-load everything client-side (entity details, debit accounts, banking contacts) so we are never the reason a bank milestone slips
• Turn each onboarding's lessons into a shorter runbook for the next one

• Request and coordinate SSH/PGP key generation (2048-bit RSA) for UAT and production via our internal CMS; route for internal approval
• Exchange public keys with the bank over encrypted channels
• Verify initial SFTP connectivity for both UAT and production; store keys correctly in the key vault
• Work with the dev team on payment template configuration and FTP/PGP-to-template mapping — you specify and verify, they build

• Collect legal entity and debit account details…