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Service Desk Supervisor: SLA Leader & VIP
Job in
Southlake, Tarrant County, Texas, 76092, USA
Listed on 2026-03-01
Listing for:
M3 Networks
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
A leading Managed Services Provider in Southlake, Texas, is seeking a Service Desk Supervisor to oversee the daily performance and quality of the service desk. This hands-on leadership role involves managing escalations, ensuring service level agreements are met, and coaching staff to maintain high service standards. The ideal candidate will have at least 5 years of experience in a Managed Services environment and a proven ability to communicate with technical teams and VIP clients effectively.
This role is critical for enhancing service quality and achieving business objectives.
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