IT Infrastructure Manager

Job Title

IT Infrastructure Manager

Job Description

Location:

Southlake, TXTravel up to 25% to Midland (TX) or other operating locations may be required occasionally.

Job Type Full-time

Description

Join Natural Gas Services Group (NYSE: NGS) – a dynamic, growth-driven company at the forefront of energy solutions. With impressive 4-year sales (+203%, 27% CAGR) and EBITDA (+278%, 41% CAGR) growth, the company is expanding rapidly. What sets us apart? NGS recently welcomed 5 new board members, strengthening our strategic vision with diverse perspectives and deep industry and functional knowledge. Our new leadership team boasts expertise in private equity, corporate strategy, and mergers & acquisitions, bringing a forward-thinking, results-oriented approach to every opportunity.

Our CEO, former Blackstone private equity and hybrid PE firm founder, has extensive experience in turnaround and restructuring. Our CFO has significant experience in corporate strategy and integrating acquisitions. This unique blend of financial acumen and strategic perspective positions NGS as a premier destination for ambitious professionals looking to thrive in a fast-paced, high-growth environment. Be part of a company where your career can scale as fast as our success—join NGS today!

Position Summary

NGS is seeking an IT Infrastructure Manager responsible for leading the design, delivery, and support of enterprise IT infrastructure and end-user services. This role ensures high availability, security, and performance of systems supporting field service operations, compressor monitoring, and corporate functions.

The position oversees a hybrid IT support model, combining internal staff and managed service providers (MSP), while enabling scalable, secure infrastructure aligned with business growth.

Key Responsibilities Infrastructure & Operations Manage enterprise infrastructure including servers, networks, cloud platforms (Azure), and storage environments

Ensure uptime, performance, and reliability of systems supporting IFS ERP Cloud and field service applications

Oversee monitoring, patching, backup, disaster recovery, and business continuity planning

Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment

Lead rollout and governance of Mobile Device Management (MDM) solutions

PC/Laptop support, refresh and standardization initiatives

IT Support & Service Delivery Lead a hybrid MSP model providing 24/7 Tier 1–3 support for infrastructure and applications

Establish and monitor SLAs, KPIs, and service quality metrics

Drive continuous improvement of IT support processes and user experience

Oversee incident, problem, and change management processes

Security & Compliance Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management

Ensure compliance with corporate and regulatory standards

Manage vulnerability remediation and system hardening initiatives

Support audits, cybersecurity insurance requirements, and compliance initiatives

ERP & Business Systems Support Collaborate with business to support Workday, IFS Cloud ERP infrastructure needs

Ensure integration reliability between ERP, data warehouse, and operational systems

Support system performance tuning and environment management (UAT, PROD, etc.)Vendor & MSP Management Manage relationships with external vendors, MSPs, and service providers

Negotiate contracts, monitor performance, and ensure cost-effective service delivery

Qualifications and Experience

Required Qualifications Bachelor's degree in information technology, or related field (or equivalent experience)5+ years of IT infrastructure and support experience

Experience managing hybrid IT environments (on-prem + cloud)
Strong experience with Microsoft Azure / cloud infrastructure, network and systems administration, endpoint management and MDM solutions, ITSM tools and service delivery frameworks (ITIL preferred)
Strong leadership and team management

Excellent problem-solving and decision-making abilities

Ability to balance operational stability with innovation

Strong communication skills with both technical and business stakeholders

Vendor and contract management…