IT Infrastructure Manager

IT Infrastructure Manager page is loaded## IT Infrastructure Manager locations:
Southlaketime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100070

Job Title

IT Infrastructure Manager

Job Description

Location:

** Southlake, TX
**** Travel up to 25% to Midland (TX)
** or other operating locations may be required occasionally.
** Job Type
** Full-time
** Description
* *** Position Summary
** NGS is seeking an IT Infrastructure Manager responsible for leading the design, delivery, and support of enterprise IT infrastructure and end-user services. This role ensures high availability, security, and performance of systems supporting field service operations, compressor monitoring, and corporate functions.

The position oversees a hybrid IT support model, combining internal staff and managed service providers (MSP), while enabling scalable, secure infrastructure aligned with business growth.
** Key Responsibilities
** Infrastructure & Operations
* Manage enterprise infrastructure including servers, networks, cloud platforms (Azure), and storage environments
* Ensure uptime, performance, and reliability of systems supporting IFS ERP Cloud and field service applications
* Oversee monitoring, patching, backup, disaster recovery, and business continuity planning
* Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment
* Lead rollout and governance of Mobile Device Management (MDM) solutions
* PC/Laptop support, refresh and standardization initiatives

IT Support & Service Delivery
* Lead a hybrid MSP model providing 24/7 Tier 1–3 support for infrastructure and applications
* Establish and monitor SLAs, KPIs, and service quality metrics
* Drive continuous improvement of IT support processes and user experience
* Oversee incident, problem, and change management processes

Security & Compliance
* Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management
* Ensure compliance with corporate and regulatory standards
* Manage vulnerability remediation and system hardening initiatives
* Support audits, cybersecurity insurance requirements, and compliance initiatives

ERP & Business Systems Support
* Collaborate with business to support Workday, IFS Cloud ERP infrastructure needs
* Ensure integration reliability between ERP, data warehouse, and operational systems
* Support system performance tuning and environment management (UAT, PROD, etc.)Vendor & MSP Management
* Manage relationships with external vendors, MSPs, and service providers
* Negotiate contracts, monitor performance, and ensure cost-effective service delivery
** Qualifications and Experience
*** Required Qualifications
** Bachelor's degree in information technology, or related field (or equivalent experience)
* 5+ years of IT infrastructure and support experience
* Experience managing hybrid IT environments (on-prem + cloud)
* Strong experience with Microsoft Azure / cloud infrastructure, network and systems administration, endpoint management and MDM solutions, ITSM tools and service delivery frameworks (ITIL preferred)
* Strong leadership and team management
* Excellent problem-solving and decision-making abilities
* Ability to balance operational stability with innovation
* Strong communication skills with both technical and business stakeholders
* Vendor and contract management expertise
* Must be authorized to work in the U.S.
* The ability to understand and adhere to all job requirements and safety guidelines
* Employment for this role is contingent upon the successful completion of a pre-employment background check, drug screening, and MVR check in accordance with company policy and applicable laws.
* Preferred Qualifications
** Experience in oil & gas or field service-based organizations
* Familiarity with IFS ERP Cloud or similar enterprise ERP systems
* Experience supporting IoT/field device connectivity and data systems
* Certifications such as ITIL, Azure Administrator, CISSP, or similar
** Physical Requirements & Work Environment
** This position is primarily office-based in a fast-paced, hands-on environment with cross-functional collaboration.
* ** Office Environment:
** Prolonged periods sitting…