Site Reliability Engineer - Production Support

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

You will play a hands on role across multiple phases of the systems development lifecycle, including planning, configuration, monitoring, administration, and ongoing maintenance within a business critical environment. In this role, you will continually evaluate and improve service reliability by implementing effective monitoring, identifying gaps, and driving both tactical fixes and strategic improvements. You will partner closely with vendors to troubleshoot system specific issues, manage response expectations, and drive timely delivery.

Additionally, you will facilitate coordination across vendors, Schwab Infrastructure teams, and application engineering teams to efficiently resolve incidents and operational challenges.

SRE Production Operations Support for  and Mobile Applications. Work with technical and agile teams to prioritize backlog work and incidents. Automate deployment, infrastructure, monitoring tools and systems. Work through root cause analysis and develop remediation plans to improve reliability

Required Qualifications

• Troubleshoots and resolves technical issues using best practices to support live applications
• Prioritizes compliance, security, and scalability of data systems
• Executes strategies to restore services promptly and address disruptions
• Validates requirements and constraints to support effective development and operations
• Monitors and addresses security policy violations using best practices
• 2+ years of systems support, scripting, or developing in an enterprise environment
• Passion for learning, reliability, automation, orchestration and continual improvement
• Solid foundation of Windows and or Linux
• Strong verbal and written communication skills

Preferred Qualifications

• Evaluates moderately complex problems by analyzing data and spotting trend
• Keeps others informed about workstream developments and update
• Applies business intelligence and industry insights to support decision making
• Enables others to make decisions within their scope
• Recognizes industry trends to foresee opportunities and challenges
• Contributes ideas for new approaches or technologies within a defined scope
• Influences peers and collaborates across teams to improve workflow efficience
• Verbally conveys complex concepts and engages peers effectively
• Acts with integrity, responsibly handles information, and communicates with accuracy
• Crafts impactful messages tailored to audience needs, persuading desired actions
• Sets challenging goals, monitors progress, and applies problem-solving techniques
• Evaluates market dynamics and proposes innovative, efficient solutions