More jobs:
Lead Operations & Tech Support
Job in
Southlake, Tarrant County, Texas, 76092, USA
Listed on 2026-06-30
Listing for:
Joseph Michaels International
Full Time
position Listed on 2026-06-30
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Providing specialized technical and product support for company hosted solutions, including troubleshooting and debugging complex software solutions.
- Improving and maintaining installation and configuration procedures.
- Contributing to and maintaining system standards.
- Researching and recommending innovative and, where possible, automated approaches for system administration tasks; identifying approaches that leverage our resources and provide economies of scale.
- Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and reviewing system and application logs.
- Bachelor (4-year) degree with a technical major, such as engineering or computer science.
- Experience with Linux.
- Experience with Bash/Python.
- Experience with problem tracking tools (e.g., Clear Quest, Bugzilla, JIRA).
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.
- Ability to quickly learn new technologies and keep abreast of the latest technological advances.
- Experience with JMS (WebSphereMQ or ActiveMQ) is a plus.
- Experience with operating system‑level virtualization (Docker) is a plus.
- Knowledge in the area of IT services best practices (ITIL) will be a plus.
- Service Now knowledge is a plus.
All your information will be kept confidential according to EEO guidelines.
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