Lead Operations & Tech Support

Responsibilities

• Providing specialized technical and product support for company hosted solutions, including troubleshooting and debugging complex software solutions.
• Improving and maintaining installation and configuration procedures.
• Contributing to and maintaining system standards.
• Researching and recommending innovative and, where possible, automated approaches for system administration tasks; identifying approaches that leverage our resources and provide economies of scale.
• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and reviewing system and application logs.

• Bachelor (4-year) degree with a technical major, such as engineering or computer science.
• Experience with Linux.
• Experience with Bash/Python.
• Experience with problem tracking tools (e.g., Clear Quest, Bugzilla, JIRA).
• Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.
• Ability to quickly learn new technologies and keep abreast of the latest technological advances.
• Experience with JMS (WebSphereMQ or ActiveMQ) is a plus.
• Experience with operating system‑level virtualization (Docker) is a plus.
• Knowledge in the area of IT services best practices (ITIL) will be a plus.
• Service Now knowledge is a plus.

All your information will be kept confidential according to EEO guidelines.