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Senior Service Desk Lead - Hybrid & VIP Support
Job in
Southlake, Tarrant County, Texas, 76092, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Socket.dev is seeking a hands-on Service Desk Supervisor to lead and optimize the service desk within a MSP environment. You will own ticket flow, SLA performance, and service quality while actively working tickets and guiding the team.
You will coordinate with leadership, technical staff, and VIP clients to ensure predictable delivery and high client satisfaction, balancing efficiency with quality in a hybrid work setup.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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