IT Infrastructure Manager

Job Title

IT Infrastructure Manager

Job Description

Location:

Southlake, TX

Travel up to 25% to Midland (TX) or other operating locations may be required occasionally.

Job Type

Full-time

Description

Join Natural Gas Services Group (NYSE: NGS) – a dynamic, growth-driven company at the forefront of energy solutions. With impressive 4-year sales (+203%, 27% CAGR) and EBITDA (+278%, 41% CAGR) growth, the company is expanding rapidly. What sets us apart? NGS recently welcomed 5 new board members, strengthening our strategic vision with diverse perspectives and deep industry and functional knowledge. Our new leadership team boasts expertise in private equity, corporate strategy, and mergers & acquisitions, bringing a forward-thinking, results-oriented approach to every opportunity.

Our CEO, former Blackstone private equity and hybrid PE firm founder, has extensive experience in turnaround and restructuring. Our CFO has significant experience in corporate strategy and integrating acquisitions. This unique blend of financial acumen and strategic perspective positions NGS as a premier destination for ambitious professionals looking to thrive in a fast-paced, high-growth environment. Be part of a company where your career can scale as fast as our success—join NGS today!

Position Summary

NGS is seeking an IT Infrastructure Manager responsible for leading the design, delivery, and support of enterprise IT infrastructure and end-user services. This role ensures high availability, security, and performance of systems supporting field service operations, compressor monitoring, and corporate functions.

The position oversees a hybrid IT support model, combining internal staff and managed service providers (MSP), while enabling scalable, secure infrastructure aligned with business growth.

Key Responsibilities

Infrastructure & Operations

• Manage enterprise infrastructure including servers, networks, cloud platforms (Azure), and storage environments
• Ensure uptime, performance, and reliability of systems supporting IFS ERP Cloud and field service applications
• Oversee monitoring, patching, backup, disaster recovery, and business continuity planning
• Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment
• Lead rollout and governance of Mobile Device Management (MDM) solutions
• PC/Laptop support, refresh and standardization initiatives

IT Support & Service Delivery

• Lead a hybrid MSP model providing 24/7 Tier 1–3 support for infrastructure and applications
• Establish and monitor SLAs, KPIs, and service quality metrics
• Drive continuous improvement of IT support processes and user experience
• Oversee incident, problem, and change management processes

Security & Compliance

• Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management
• Ensure compliance with corporate and regulatory standards
• Manage vulnerability remediation and system hardening initiatives
• Support audits, cybersecurity insurance requirements, and compliance initiatives

ERP & Business Systems Support

• Collaborate with business to support Workday, IFS Cloud ERP infrastructure needs
• Ensure integration reliability between ERP, data warehouse, and operational systems
• Support system performance tuning and environment management (UAT, PROD, etc.)

Vendor & MSP Management

• Manage relationships with external vendors, MSPs, and service providers
• Negotiate contracts, monitor performance, and ensure cost-effective service delivery

Qualifications and Experience

Required Qualifications

• Bachelor’s degree in information technology, or related field (or equivalent experience)
• 5+ years of IT infrastructure and support experience
• Experience managing hybrid IT environments (on-prem + cloud)
• Strong experience with Microsoft Azure / cloud infrastructure, network and systems administration, endpoint management and MDM solutions, ITSM tools and service delivery frameworks (ITIL preferred)
• Strong leadership and team management
• Excellent problem-solving and decision-making abilities
• Ability to balance operational stability with innovation
• Strong communication skills with both technical and business stakeholders
• Vendor and contract management expertise
• Must…