Store Manager--Southlake Town Square, Southlake, TX

Work Schedule / Location

Available to work a minimum of 40 hours per week.

• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

The Store Manager will lead and execute all efforts required to achieve individual store goals.

• Measure and monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador – embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, provide in‑the‑moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.
• Contribute to loss prevention in all areas of the business, set expectations and own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
• Manage the day‑to‑day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results. Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication.
• Own reviews, development plans, disciplinary action and corrective action for the team.

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced, cross‑functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with self‑motivation for continuous personal and team development.
• The ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• The skills to collaborate strategically with cross‑functional partners in the pursuit of shared business outcomes.
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• A keen eye for identifying and evaluating new business opportunities.
• Understanding of Retail Labor Laws.
• GSuite experience a plus.

Base salary range is $70,000 - $125,000 per year.

• Eligible employees get employer‑sponsored private medical, dental, and vision insurance, as well as commuter benefits.
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible…