Patient Concierge Coordinator

Job Title: Patient Concierge Coordinator

Reports to: Clinic Manager

Hours: Hours vary

FLSA Status: Non-Exempt

Full Time or Part Time: Full-Time

• Provide exceptional customer experiences and manage professional telephone communications.
• Maintain deep product knowledge to assist clients, appropriately triaging medical inquiries to clinical staff.
• Proactively conduct patient outreach regarding services and resolve patient concerns, complaints, and suggestions.
• Collaborate with the Patient Concierge Team to troubleshoot issues and report trends to the VP‑Operations.
• Train and mentor staff while maintaining high standards of organization and patient care.
• Manage marketing and patient databases, ensuring data accuracy and efficient system usage.
• Identify and suggest process improvements to enhance operational efficiency.

• High School Diploma required; experience in customer relations or sales is preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience with Patient Now is a plus.
• Strong analytical skills with the ability to apply mathematical concepts such as ratios and percentages.
• Strong sales experience preferred.
• Excellent written and verbal communication skills with the ability to interpret diverse instructions.
• Detail‑oriented and self‑motivated professional capable of working with minimal supervision.
• Demonstrated ability to multitask and see projects through to completion.

This role operates in a standard professional office environment with typical noise levels. Candidates must be able to perform essential functions with or without reasonable accommodations.

We are committed to supporting our team's health, financial future, and work‑life balance. Our benefits include:

• Healthcare Coverage:
  Comprehensive health, dental, and vision insurance plans with company‑subsidized premiums.
• Peace of Mind: 100% company‑paid Short‑Term Disability (STD), Long‑Term Disability (LTD), and Life Insurance.
• Retirement Savings: A 401(k) plan featuring a 4% company match to help you build for the future.
• Work‑Life Balance:
  Generous Paid Time Off (PTO) so you can relax, recharge, and take care of what matters most.

EVEXIAS Equal Employment Opportunity (EEO) Statement

EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants. Employment decisions at EVEXIAS are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws.

This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment.

EVEXIAS is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive.

If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact  for assistance.