Inside Sales Representative Level I

About M&D

M&D has led the aftermarket in remanufacturing innovation for over 80 years, addressing technological advancements and changing customer needs. In recent decades, the company expanded beyond its remanufacturing roots to forge close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers. Collaborations with key suppliers such as Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, Borg Warner, Delphi, Yanmar, Mitsubishi, and Denso have been critical in honing remanufacturing capabilities and expanding the parts offering to include new, non‑core options in fuel injectors, fuel pumps, diesel engine cylinder heads, blocks, crankshafts, and connecting rods.

M&D also stocks a complete assortment of turbos (new and remanufactured), in‑frame overhaul kits, filtration, and aftertreatment parts including DPFs, DOCs, EGRs, sensors, and other engine components. With 48 branch locations, a nationwide outside sales team of 25, and strong OEM & manufacturer partnerships, M&D uniquely understands diesel engine failure analysis and parts better than anyone else in the industry.

WE FUEL UPTIME.

The Inside Sales Representative assists customers through counter sales, phone calls, and email, consistently providing top‑notch customer service.

• Interact with walk‑in customers at the front counter
• Assist customers in selecting required parts and recommend associated products and services
• Receive and process orders via counter, phone, and email
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed
• Answer questions from customers or individuals on how a product operates or direct them to the appropriate person
• Assist with any customer service issues that may arise
• Handle both incoming and outbound sales calls
• Achieve assigned performance goals and objectives set by management to grow the parts business
• Develop new leads by utilizing all available resources, including referrals, web, and other electronic media
• Maximize current customer potential by using all available resources, including CRM contacts, data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, and maintaining current knowledge of new product and market developments
• Document all relevant account activity in the CRM tool or other appropriate areas
• Perform other duties as assigned by supervisor

• Inside sales experience preferred.
• Diesel engine parts experience required.
• High School Diploma (or GED or High School Equivalence Certificate).
• Bilingual a plus – Spanish and English.
• Strong written and verbal communication skills.
• Experience with Salesforce a plus.
• Successful completion of pre‑employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

• Prolonged periods of sitting at a desk
• Prolonged periods of working on a computer
• Prolonged periods of standing
• Ability to repeat motions
• Ability to reach at, above, or below shoulder level
• Ability to bend, kneel, and climb
• Ability to lift and carry to 50 lbs.
• Office environment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.