Inside Sales Specialist; Outbound Sales

Inside Sales Specialist (Outbound Sales)

Job Summary: Are you a motivated sales professional who thrives on building relationships, exceeding goals, and earning uncapped commissions? As an Inside Sales Specialist
, you will maximize sales opportunities by effectively handling outbound sales calls to acquire new customers and upsell additional products and services to existing customers. This role is pivotal in driving revenue growth and enhancing customer satisfaction through proactive communication and in-depth product knowledge. Top performers earn a potential $1,200-$2,500+ per month in commissions (based on sales goals), with the opportunity to grow your career as our company continues to expand across multiple states.

Location: The role will be based out of Southlake, TX.

Compensation: $17.50/hr + uncapped commission.

• Actively support efforts to enhance the customer experience, ensuring a professional and courteous interaction during all sales transactions.
• Consistently achieve or exceed weekly and monthly sales targets by employing effective telephone-based selling techniques for outgoing calls.
• Promptly and efficiently initiate outbound calls, adhering to call handling metrics, including productive time, schedule adherence, handle time, and after-call work.
• Effectively sell Fiber First products and services to prospective customers and maximize revenue from existing customers through upselling and cross‑selling opportunities.
• Learn and master the order processing billing system for sales order entry, inquiries, and related functions.
• Develop a thorough understanding of all Fiber First products and services to effectively explain them to customers during outbound interactions.
• Maintain knowledge of competitors’ pricing, packaging, and products to provide side‑by‑side comparisons to customers.
• Communicate and promote current marketing campaigns and promotions to customers during calls.
• Collaborate with other departments as needed to resolve customer issues and ensure customer satisfaction.
• Perform other duties as required by the supervisor.

• High school diploma or equivalent required.
• A minimum of 2 years of experience in sales within a call center.

• Clear and professional communication skills with customers and colleagues.
• Demonstrated ability to apply sales techniques and achieve sales goals.
• Basic computer and consumer electronics skills.
• Proficiency in using personal computers and software applications, including billing systems.
• Strong verbal and written communication skills.
• Effective organizational and prioritization skills.
• Ability to exercise judgment and initiative in performing job duties.
• Working knowledge of Fiber communication products, including video (TV), internet, and voice (telephone).
• Flexibility to work variable hours, including weekends, holidays, and split days off.

• Sit:
  Continuously.
• Stand:
  Occasionally.
• Walk:
  Occasionally.
• Keyboarding:
  Continuously.
• Fine manipulation:
  Continuously.
• Lift:
  Occasionally.
• Carry:
  Occasionally.
• Travel:
  No travel required for the role.
• Work Environment:
  Office environment with the possibility of variable working hours, including weekends and holidays.

• Medical and Dental Plan
• Vision Plan
• PTO
• 401(k) with company match
• Collegial environment of talented professionals
• Growing and well‑funded company

Fiber First is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Fiber First does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.