Business Sales Specialist

Job Summary:

As an Inside Business Sales Specialist, you will drive revenue growth by focusing primarily on outbound prospecting, cold calling, and high-volume business-to-business (B2B) outreach to small and medium-sized businesses (SMBs). While you will manage incoming inquiries as needed, this role is centered on proactive hunting, securing new business accounts, and expanding services for existing SMB customers through strategic phone-based sales.

• The role will be based out of Southlake,

• Non-exempt:
  Regular, Full-time

• None

• Outbound Prospecting & Sales Generation:
  Drive the sales pipeline by dedicating a significant portion of daily activities to outbound calling, cold outreach, and lead generation targeted at SMB decision-makers to acquire new commercial accounts.
• Sales Goals:
  Consistently achieve or exceed weekly and monthly sales quotas and activity targets (including outbound call volume, talk time, and new accounts booked) by utilizing effective phone-based B2B selling techniques.
• Call & Pipeline Management:
  Execute high-volume outbound calls and promptly handle inbound inquiries, adhering strictly to performance and productivity metrics such as handle time, schedule adherence, and productive work time.
• SMB Product & Service Sales:
  Effectively pitch Fiber First commercial products and services tailored to the unique telecommunications and data needs of small and medium businesses, maximizing revenue through strategic upselling and cross-selling.
• Competitor & Market Awareness:
  Maintain a deep understanding of local business competitors’ pricing, fiber packages, and service speeds to deliver compelling side-by-side value propositions during outbound sales pitches.
• Order Processing & CRM Management:
  Master order processing and billing systems to accurately input sales orders, verify commercial serviceability, track pipelines, and manage customer accounts.
• Product Knowledge:
  Maintain expert-level knowledge of Fiber First business solutions to clearly communicate technical value, reliability, and scalability to prospective business clients.
• Marketing Promotions:
  Proactively communicate current business marketing campaigns, promotions, and introductory offers during outreach calls to accelerate deal closure.
• Issue Resolution &
  
  Cross-Functional Collaboration:
  
  Partner with internal operations, engineering, and customer support teams to facilitate smooth service delivery and resolve pre- or post-sale client inquiries.
• Additional Duties:
  Perform other duties and special projects as assigned by leadership.

• E ducation:
  High school diploma or equivalent required; college degree preferred.
• Experience:
  
  Minimum of 2 years of sales experience within a call center, inside sales environment, or high-volume B2B outbound prospecting role. Telecommunications or tech sales experience is strongly preferred.

• Clear and professional communication skills with customers and
• Demonstrated ability to apply sales techniques and achieve sales
• Basic computer and consumer electronics
• Proficiency in using personal computers and software applications, including billing

systems.

• Strong verbal and written communication
• Effective organizational and prioritization
• Ability to exercise judgment and initiative in performing job
• Working knowledge of Fiber communication products, including video (TV), internet, and voice (telephone).
• Flexibility to work variable hours, including weekends, holidays, and split days

In a typical workday, the employee will be required to:

• Sit :
  Continuously:
• Stand :
  Occasionally
• Walk :
  Occasionally
• Keyboarding :
  Continuously
• Fine manipulation :
  Continuously
• Lift :
  Occasionally
• Carry :
  Occasionally
• Travel :
  No travel required for the role
• Work Environment :
  Office environment with the possibility of variable working hours, including weekends and holidays.

We truly value our employees and put their well-being first! Here we provide the following:

• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match
• Collegial environment of talented…