HVAC Service Manager

Overview: ❄️ HVAC Service Manager – Residential📍 Southlake, TX | DFW Metroplex🕒 Full-Time | Leadership Position Compensation: $80-$95K/year + bonus plan

Know Residential HVAC? Know How to Lead People? We Want to Talk.

Berkeys Plumbing, A/C & Electrical is looking for an experienced HVAC Service Manager to lead our residential HVAC Service, Maintenance, and Recon teams.

This isn't a desk-only management role. We're looking for a leader who knows residential HVAC from the field up—someone who understands what technicians face every day, can provide technical guidance when needed, knows how to coach performance, and can build a culture where great people want to stay and succeed. If you've built your career in residential HVAC and progressed into a Service Manager, Field Supervisor, Service Supervisor, Lead Technician, or other HVAC leadership role, this could be your opportunity to take the next step with an established DFW home-services company.👊

The Leader We're Looking For Great HVAC leadership takes more than being the best technician in the building.

We're looking for someone who can earn the respect of the field while also thinking like a business leader.

You know how to recognize great performance—and how to address it when expectations aren't being met. You're comfortable having difficult conversations, coaching different personalities, digging into the numbers, and making decisions that are right for the customer, the technician, and the business.

You don't just look at a KPI and ask what happened?

You want to understand why it happened and what you're going to do about it.

Most importantly, you genuinely enjoy developing people and building high-performing teams.🏆 Why Berkeys?

Berkeys has been serving homeowners throughout DFW since 1975, and we're proud to have been recognized as a Top Workplace in 2023, 2024, and 2026.We're an established home-services organization with the infrastructure and resources to support a high-performing HVAC operation—but our success still comes down to our people.

As an HVAC Service Manager, you'll have the opportunity to make a real impact on:

Your technicians. Your customers. Your department. And the business.

We offer a comprehensive benefits package that includes:

Medical, Dental & Vision Insurance
401(k) with Company Match Paid Time Off Paid Holidays Ongoing leadership and professional development

Employee recognition programs

Career advancement opportunitiesA team culture centered around Trust, Care & Growth🚀 Ready to Lead?

Maybe you're already managing a residential HVAC Service department and you're looking for your next opportunity.

Or maybe you're a successful HVAC Service Supervisor, Field Supervisor, or Lead Technician who's already coaching technicians, solving field problems, and helping drive performance—and you're ready to officially take the next step into management. If you know residential HVAC, know how to lead people, and want ownership of a department's success, we'd like to meet you.

Apply today to join Berkeys Plumbing, A/C & Electrical as our next HVAC Service Manager. Responsibilities: 🔧 What You'll Own As our HVAC Service Manager, you'll be responsible for the people, performance, quality, and day-to-day success of the department.

You'll:

Lead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team members

Oversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivity

Partner closely with Dispatch to ensure technicians are effectively matched to calls and capacity is maximized

Provide technical guidance on complex diagnostics, repairs, airflow, refrigerant systems, electrical components, controls, and overall system performance

Conduct ride-alongs, field observations, job audits, and quality inspections

Coach technicians on technical performance, productivity, customer communication, and ethical service recommendations

Monitor and improve revenue, gross margin, average ticket, productivity, conversion, callbacks, warranty rates, customer satisfaction, and technician performance

Resolve escalated customer concerns and ensure issues are handled professionally…